Customer Service Coordinator (German & English) at Newell Brands

Newell Brands; Poznań; On-site; PLN 78,000 - 123,000; Full time

Job summary

Newell Brands in Poznań, Poland is hiring a Customer Service Coordinator to provide German and English language support to business customers across Europe, the Middle East and Africa. This on-site role offers a clear path for career growth within a global consumer goods company.

As part of the team, you will process orders, manage customer accounts, and coordinate with Sales and Supply Chain to ensure timely delivery.

Qualifications

• Fluent German (written & spoken) and communicative English.
• Customer- and detail-oriented.
• Good command of Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication skills.
• Team spirit.

Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

Skills

German language

English language

Customer service

Microsoft Office

Tools

SAP

Salesforce

Excel

Word

PowerPoint

Job description

Apply for Customer Service Coordinator (German & English) at Newell Brands in Poznań, WP, PL. This Full time on site position offers great opportunities for career growth. Job ID: 17724 Alternate Locations: Customer Service Coordinator (German & English) – Parker, Yankee Candle Location: Poznań, Poland Reports to: Customer Service Manager Contract type: Permanent; Hybrid working system after 3-month on-site training. Deadline for internal applications & referrals: 14 September 2026

Your Role in a Nutshell

As a Customer Service Coordinator, you will provide service in German language for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA). You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service. We will help you achieve your goals and develop by providing regular feedback and access to online training courses. Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.

Your Key Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

What You’ll Need

• Fluent German (written & spoken) and communicative English
• Customer- and detail-oriented
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication skills
• Team spirit

Your advantage

• Customer service experience
• Knowledge of SAP and/or Salesforce
• Ability to learn quickly
• Basic commercial awareness
• Polish language