Bilingual Customer Service Coordinator (Spanish/English)

Newell Brands; Poznań; Hybrid; PLN 45,000 - 65,000; Part time

Job summary

Newell Brands in Poznań, Poland, is seeking a Customer Service Coordinator to provide service in Spanish for business customers across EMEA. You will be the point of contact for assigned customers, ensuring timely delivery of orders and high-quality service.

Training will be provided for SAP and related systems, with hybrid work after an initial on-site period. The role requires fluent Spanish and strong English, excellent communication, and a customer-focused mindset.

Qualifications

• Fluent Spanish (written and spoken) and functional English.
• Customer-focused approach and strong communication skills.
• Detail-oriented with good organizational abilities.

Responsibilities

• Process sales orders from customers, agents and internal teams.
• Create new customer accounts and update records.
• Advise customers on product range and promotions.
• Inform customers about current promotions and marketing activities.
• Coordinate with Sales, Supply Chain and distribution centers.
• Maintain customer portals and update orders in SAP.

Skills

Fluent Spanish

English communication

Customer focus

Attention to detail

Team player

Tools

SAP

Salesforce

MS Office

Job description

Newell Brands in Poznań, Poland, is seeking a Customer Service Coordinator to provide service in Spanish for business customers across EMEA. You will be the point of contact for assigned customers, ensuring timely delivery of orders and high-quality service.

Training will be provided for SAP and related systems, with hybrid work after an initial on-site period. The role requires fluent Spanish and strong English, excellent communication, and a customer-focused mindset.