Consumer Services Representative (English & French)

Newell Brands; Poznań; Hybrid; PLN 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

Private healthcare

Pension plan

Fully sponsored life insurance

LinkedIn Learning access

Discounts on products

Multisport card

Bravo recognition program

Employee Referral Program

Guest of honor - Expectant ParentsGift

Job summary

Newell Brands in Poznan, Poland seeks a Consumer Services Representative who will respond to consumers in English and French across email, chat, phone, and social channels, delivering consumer-centric solutions and using product knowledge to inform inquiries. You will learn our systems (CRM, SAP) and grow with a supportive, multicultural team.

The role offers full-time employment, hybrid work after initial onsite training, private healthcare, a pension plan, life insurance, and professional

Qualifications

• Fluent French (C1) and English (C1) in speaking and writing.
• Good command of MS Word and Outlook.
• Outgoing with excellent communication skills.
• Empathy and openness for working with consumers.

Responsibilities

• Respond to consumer inquiries via email, chat, phone, social media, reviews portal, e-commerce, and other online channels in a professional, solution-oriented manner.
• Create and maintain consumer information and case management in CRM systems.
• Apply product knowledge to ensure accurate information is communicated to consumers.
• Seek solutions for unusual queries or requests.
• Document information needed for resolving inquiries or complaints in designated systems (CRM/SAP, etc.).

Skills

French (C1)

English (C1)

MS Word

Outlook

Communication skills

Empathy

Tools

Salesforce

SAP

Bazaarvoice

Sprinklr

Job description

Consumer Services Representative (English & French)

Location: Poznan, Poland

Reports to: Supervisor, Consumer Services

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key Responsibilities

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Uses knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use?

No problem! You will learn that with us!

Minimum Requirements

• Fluent French (C1) and English (C1) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing withexcellent communicationskills(verbal & written)
• Empathy and openness for working with consumers

Preferred

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join Us And Benefit From

• Full-time employment contract
• Hybrid working system (1 day in the office per week after 2-3 week onsite training).
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Working hours – Monday to Friday, 8h starting between 15:00 and 23:00
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Expectant Parents Gift
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

If your application is shortlisted, our recruiter will invite you for an initial phone or MS Teams interview.