Customer Service Coordinator (German & English)

Newell Brands; Poznań; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Life insurance

Hybrid work after 3 months

Discounts on products

Job summary

Newell Brands seeks a Customer Service Coordinator to provide German-language service for business customers across EMEA from Poznań, Poland. You will manage orders, accounts, and customer inquiries while collaborating with Sales and Supply Chain.

Excellent German and English, customer focus, and MS Office skills are required. Hybrid work setup begins after a 3-month on-site training period.

Qualifications

• Fluent German (written & spoken) and communicative English.
• Customer- and detail-oriented with strong communication skills.
• Team player with a proactive service mindset.

Responsibilities

• Process sales orders from customers, agents and internal teams.
• Submit requests to create or update customer accounts.
• Provide product range guidance to customers.
• Inform customers about promotions and marketing activities.
• Collaborate with Sales, Supply Chain and distribution centre.
• Manage and maintain customer portals; enter orders in SAP.

Skills

German language

English language

Customer focus

Attention to detail

Communication skills

Team spirit

Tools

SAP

Salesforce

Microsoft Office

Job description

Job ID: 17724
Alternate Locations:
Customer Service Coordinator (German & English) – Parker, Yankee Candle
Location: Poznań, Poland
Reports to: Customer Service Manager
Contract type: Permanent; Hybrid working system after 3-month on-site training.

Your Role in a Nutshell

As a Customer Service Coordinator, you will provide service in German language for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.

Your Key Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

What You’ll Need

• Fluent German (written & spoken) and communicative English
• Customer- and detail-oriented
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication skills
• Team spirit

Your Advantage

• Customer service experience
• Knowledge of SAP and/or Salesforce
• Ability to learn quickly
• Basic commercial awareness
• Polish language

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join Us And Benefit From

• Full-time employment contract
• Unlimited access to LinkedIn Learning - 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Hybrid working system after 3-month on-site training; working hours - Monday to Friday, 8h starting between 7:00 and 9:00AM
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Bravo - our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• Give@Newell - paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program - an opportunity to get a bonus
• Expectant Parents Gift
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
• Corporate Citizenship Philosophies - environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership