Control Tower Assistant (M/F/D)

DSV Road GmbH; Wrocław; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Employment contract

Training catalogue

New ideas implementation

Sports card

Private medical care

Group insurance

English course subsidy

Employee referrals

Job summary

DSV Road GmbH in Wrocław is seeking a customer service specialist to support orders, liaise with internal teams, and ensure compliance with customer requirements.

The role emphasizes data accuracy, handling inquiries, and preparing quotations for non-standard services, with a focus on Polish and English communication and a collaborative, fast-paced environment.

Qualifications

• Experience in customer service, preferably in logistics or related industry.
• Proficient in MS Office (Outlook, Excel).
• Fluent in Polish and English.
• Able to work in a dynamic, fast-paced environment.
• Strong teamwork and communication skills.

Responsibilities

• Ensuring compliance of the process carried out for the assigned customers
• Ensuring the execution of orders in accordance with the needs of customers and company standards
• Supporting customers by providing information and seeking solutions
• Participating in the preparation of quotations for non-standard services
• Verifying the accuracy of settlements with customers
• Participating in the complaint handling process
• Maintaining data accuracy in the system
• Ongoing communication with other departments, domestic and international branches

Skills

Customer service

Polish language

English language

Team collaboration

Tools

MS Office

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

YOUR TASKS

• Ensuring compliance of the process carried out for the assigned customers
• Ensuring the execution of orders in accordance with the needs of customers and company standards
• Supporting customers by providing information and seeking solutions
• Participating in the preparation of quotations for non-standard services
• Verifying the accuracy of settlements with customers
• Participating in the complaint handling process
• Maintaining data accuracy in the system
• Ongoing communication with other departments, domestic and international branches

OUR EXPECTATIONS

• Experience in customer service, preferably in the TSL industry or a related industry, is welcome
• Ability to use MS Office package in practice (in particular Outlook and Excel)
• Good knowledge of Polish and English language
• Ability to work in a dynamic and unpredictable environment
• Ability to collaborate effectively with others

OUR OFFER

• Employment contract
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Employee referral program

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.