Customer Relations Specialist — Shape Global Payments

Nexi Group; Kielce; On-site; PLN 60,000 - 80,000; Full time

Job summary

Nexi Group in Kielce is seeking a Customer Relation Specialist on a substitute contract to join a dynamic, international payments team. You’ll handle client calls, manage service requests, and build lasting relationships with business clients while contributing to service quality and revenue goals.

You’ll bring at least two years of B2B call center experience, strong MS Office/Excel skills, and a collaborative, goal‑driven approach. Fluency in English plus Polish is a plus.

Qualifications

• Minimum two years of experience in telephone customer service for business clients.
• Very good computer skills including MS Office and Excel.
• Higher education.
• Ability to work in a team and handle stressful situations.
• High personal culture and communication skills.
• Good diction and language accuracy.
• Ability to work under time pressure and strive to achieve set goals.

Responsibilities

• Telephone contact with clients regarding our contractual agreement.
• Handling client service requests.
• Building, maintaining, and developing business relationships with clients.
• Ensuring the quality of provided services and identifying the needs of our clients.
• Active sales of additional services, suggesting additional services based on individual client offer verification.
• Renegotiating commercial terms with clients and preparing offers.
• Maintaining client profitability at the established level.
• Preparing amendments for clients.
• Actions aimed at increasing client loyalty to the company.

Skills

Telephone customer service

Teamwork

Stress management

Communication

English language

Diction

Education

Higher education

Tools

MS Office

Excel

Job description

Nexi Group in Kielce is seeking a Customer Relation Specialist on a substitute contract to join a dynamic, international payments team. You’ll handle client calls, manage service requests, and build lasting relationships with business clients while contributing to service quality and revenue goals.

You’ll bring at least two years of B2B call center experience, strong MS Office/Excel skills, and a collaborative, goal‑driven approach. Fluency in English plus Polish is a plus.