German-Speaking Contact Center Advisor - Payments

Nexi Germany GmbH; Polska; Sur place; PLN 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Attractive salary and benefits package

Tech equipment for success

International team across Europe

PayTech University training

Résumé du poste

Nexi Germany GmbH in Krakow is seeking a Customer Centre Advisor to deliver friendly, accurate support to customers and banks. You will handle inquiries by phone and email, assist with card-related topics, and collaborate with cross-functional teams while learning in a dynamic European environment.

The role emphasizes proactive problem solving, adherence to procedures, and ensuring customer satisfaction, with training through PayTech University.

Qualifications

• Experience in customer service.
• Proactivity and the ability to organize your work environment.
• Command of German and English language.

Responsabilités

• Communicate with customers and banks via phone and email.
• Work on topics such as cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.

Connaissances

German language

English language

Customer service

Proactivity

Organizational skills

Description du poste

Nexi Germany GmbH in Krakow is seeking a Customer Centre Advisor to deliver friendly, accurate support to customers and banks. You will handle inquiries by phone and email, assist with card-related topics, and collaborate with cross-functional teams while learning in a dynamic European environment.

The role emphasizes proactive problem solving, adherence to procedures, and ensuring customer satisfaction, with training through PayTech University.