Customer Centre Advisor with German 24/7

Nexi Group; Kraków; On-site; PLN 89,280 - 133,920; Full time

Benefits offered by this job

Competitive salary

Benefits package

Tech equipment

Growth opportunities

Job summary

A leading payments technology firm is seeking a Customer Centre Advisor fluent in German and English to join their Krakow team. This role focuses on customer service, including back-office support and card-related inquiries. The ideal candidate will have experience in customer service and a proactive work ethic. Join a dynamic international team and contribute to shaping the future of digital payments. Full-time position with competitive salary and benefits.

Qualifications

• Experience in customer service is essential.
• Proactivity and ability to organize work environment are valued.
• Fluency in German and English is required.

Responsibilities

• Support with back-office tasks and data processing.
• Communicate with customers and banks via phone and email.
• Assist with card-related services, including fraud prevention.
• Solve customer problems ensuring satisfaction.
• Collaborate with teams and partners for smooth operations.

Skills

Customer service experience

Proactivity

Organizational skills

German language proficiency

English language proficiency

Job description

Customer Centre Advisor with German 24/7

Join to apply for the Customer Centre Advisor with German 24/7 role at Nexi Group

Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Contact Centre Advisor, you’ll join a collaborative and forward-thinking team based in Krakow. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

About Your Future Role
In this position, you will:

• Support the team with back-office tasks, such as processing data
• Communicate with customers and banks via phone and email
• Work on topics such as cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth collaboration.

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:

• Experience in customer service.
• Proactivity and the ability to organize your work environment.
• Command of German and English language.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?
Benefits include a competitive salary and benefits package, tech equipment, an international team, and growth opportunities through PayTech University.

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Financial Services and IT Services and IT Consulting