Customer Relation Specialist

Nexi Group; Kielce; On-site; PLN 60,000 - 80,000; Full time

Job summary

Nexi Group in Kielce is seeking a Customer Relation Specialist on a substitute contract to join a dynamic, international payments team. You’ll handle client calls, manage service requests, and build lasting relationships with business clients while contributing to service quality and revenue goals.

You’ll bring at least two years of B2B call center experience, strong MS Office/Excel skills, and a collaborative, goal‑driven approach. Fluency in English plus Polish is a plus.

Qualifications

• Minimum two years of experience in telephone customer service for business clients.
• Very good computer skills including MS Office and Excel.
• Higher education.
• Ability to work in a team and handle stressful situations.
• High personal culture and communication skills.
• Good diction and language accuracy.
• Ability to work under time pressure and strive to achieve set goals.

Responsibilities

• Telephone contact with clients regarding our contractual agreement.
• Handling client service requests.
• Building, maintaining, and developing business relationships with clients.
• Ensuring the quality of provided services and identifying the needs of our clients.
• Active sales of additional services, suggesting additional services based on individual client offer verification.
• Renegotiating commercial terms with clients and preparing offers.
• Maintaining client profitability at the established level.
• Preparing amendments for clients.
• Actions aimed at increasing client loyalty to the company.

Skills

Telephone customer service

Teamwork

Stress management

Communication

English language

Diction

Education

Higher education

Tools

MS Office

Excel

Job description

Shape the Future of Payments with Nexi in 2026

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You

As a Customer Relation Specialist (substitute contract), you’ll join a collaborative and forward-thinking team based in Kielce. The Customer Relation Specialist role is ideal for someone who enjoys working people and building meaningful relationships. In this position, you will have a reall impact on customer satisfacion by understanding clients needs, solving problems and ensuring a positive experience at every touchpoint.

About Your Future Role

• Telephone contact with clients regarding our contractual agreement
• Handling client service requests
• Building, maintaining, and developing business relationships with clients
• Ensuring the quality of provided services and identifying the needs of our clients
• Active sales of additional services, suggesting additional services based on individual client offer verification
• Renegotiating commercial terms with clients and preparing offers
• Maintaining client profitability at the established level
• Preparing amendments for clients
• Actions aimed at increasing client loyalty to the company

Essential Qualifications

• Minimum two years of experience in telephone customer service for business clients
• Very good computer skills including MS Office and Excel
• Higher education
• Ability to work in a team and handle stressful situations
• High personal culture and communication skills
• Good diction and language accuracy
• Ability to work under time pressure and strive to achieve set goals

Bonus Skills

• Good knowledge of English and fluency in Polish

What’s in it for You

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.