Customer Order Entry Specialist

Össur; Szczecin; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

International team

Flexible work model

Private medical care

26 days annual leave

Sport card support

Social fund

Career growth opportunities

Scandinavian-style office

Job summary

Embla Medical is seeking a Customer Order Entry Specialist to check and enter orders into our CRM, update entries, and ensure timely processing of orders from internal and external sources. You will validate customer and product information to meet quality standards and collaborate with local Customer Service teams to resolve issues.

The role supports continuous improvement, ensuring high service levels by applying global processes with local awareness, in a hybrid work model from Szczecin.

Qualifications

• English fluency is required.
• Strong attention to detail and time management are essential.
• Comfortable using computers, MS Office, and basic CRM or databases.

Responsibilities

• Enter orders accurately and on time in the CRM.
• Validate customer and product information to meet quality standards.
• Collaborate with local Customer Service teams to resolve issues and ensure smooth order processing.
• Follow standard procedures and support continuous improvement to boost efficiency.
• Maintain high service levels by applying global processes with local awareness.

Skills

English fluency

Attention to detail

Time management

MS Office

CRM basics

Education

High school diploma

Tools

CRM system

Job description

YOUR ROLE

As aCustomer Order Entry Specialist, you'll be responsible for checking and entering ordering information into our systems, updating existing entries, and ensuring timely and accurate processing of customer orders, both from internal and external sources. Your accountabilities: Enter orders accurately and on time in the CRM, following contractual terms, pricing, and product availability. Validate customer and product information to meet quality standards. Collaborate with local Customer Service teams to resolve issues and ensure smooth order processing. Follow standard procedures and support continuous improvement to boost efficiency. Maintain high service levels by applying global processes with local awareness.

WHAT DO YOU NEED TO SUCCEED

• High school diploma.
• Fluency in English.
• Strong attention to detail and good time management skills.
• Comfortable using computers, Microsoft Office, and basic CRM or database systems.
• Willingness to learn and adapt to new tools and processes.

OUR OFFER

At Embla Medical, we believe in creating a supportive and inspiring work environment. As part of our team, you’ll enjoy:

• An international team culture - collaborate with colleagues across borders in a diverse and inclusive environment.
• Flexible work model - balance remote work with in-person collaboration to suit your lifestyle and productivity.
• Private medical care - comprehensive health coverage to support your well-being.
• Generous time off - 26 days of paid annual leave to recharge and enjoy life outside of work.
• Sport card support - co-financing of a sports card to help you stay active and healthy.
• Social fund - access to benefits financed from the Company Social Benefits Fund (ZFŚS).
• Career growth opportunities - access to professional development and internal mobility across our global organization.
• Modern workspace - work from our Scandinavian-style office in the heart of Szczecin (The Oxygen), designed for comfort and creativity.

OUR PEOPLE

Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®.

We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics.

Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions.

Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names, including ForMotion.

The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care.

Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture.

Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day.

EMPLOYMENT POLICIES

Embla Medical is committed to sustainable business practices and renowned for positively impacting people‘s health and well-being.

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.