Customer Onboarding & Growth Specialist

Restimo Sp. z o.o.; Poland; Remote; PLN 60,000 - 90,000; Full time

Job summary

Restimo Sp. z o.o. seeks a Customer Onboarding Specialist to manage the full lifecycle from onboarding to retention for B2B clients. You will configure online stores, coordinate with delivery partners, and ensure a smooth start for new customers.

The role requires at least two years in customer success or support, excellent communication, strong organizational skills, and English at B2 level. You will work with Google Workspace and CRM tools, and may occasionally cover weekend shifts.

Qualifications

• Minimum 2 years of experience in Customer Success / customer support (B2B or B2C).
• Experience with customer onboarding and retention.
• Excellent communication skills and ability to build relationships.
• English proficiency at a minimum B2 level.
• Independence and strong work organization skills.

Responsibilities

• Leading onboarding and implementation of new customers
• Providing ongoing customer support (phone, email, chat)
• Building long-term relationships with B2B clients
• Cooperating and coordinating with delivery partners (Uber Eats, Glovo, Bolt Food, Wolt, Pyszne.pl)
• Resolving issues with a strong “customer first” mindset
• Sharing product feedback with the technical team
• Supporting clients in growing their online sales
• Creating and configuring online stores / websites
• Minimum 2 years of experience in Customer Success / customer support (B2B or B2C)

Skills

Communication

Customer support

Relationship building

Learning quickly

Organizational skills

Tools

Google Workspace

CRM systems

Job description

Restimo Sp. z o.o. seeks a Customer Onboarding Specialist to manage the full lifecycle from onboarding to retention for B2B clients. You will configure online stores, coordinate with delivery partners, and ensure a smooth start for new customers.

The role requires at least two years in customer success or support, excellent communication, strong organizational skills, and English at B2 level. You will work with Google Workspace and CRM tools, and may occasionally cover weekend shifts.