Polish Remote Customer Success Specialist

NielsenIQ; Szczecin; On-site; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Remote work options

Flexible working hours

Benefits package

Job summary

NielsenIQ Brandbank in Szczecin is seeking a Customer Support Executive to deliver high-quality onboarding and ongoing support to Polish clients via Freshdesk. You will collaborate with sales and cross-functional teams to resolve issues and ensure service excellence.

The role requires 2-3 years in a customer-facing role, native Polish, good English, and solid MS Office skills; you will handle onboarding, training sessions, and strive for customer satisfaction and renewals.

Qualifications

• Native Polish speaker with good English communication skills.
• Excellent listening, communication and organizational skills.
• Strong administrative and organizational skills with a structured approach to managing multiple tasks and customer requests.

Responsibilities

• Support the delivery of Brandbank's core services to customers.
• Provide daily support to Polish customers via the Freshdesk platform, including onboarding and ongoing service support.
• Collaborate with local sales teams and cross-functional departments to resolve customer issues and ensure service excellence.
• Deliver customer onboarding and training sessions to help customers maximize value of our services.
• Drive customer satisfaction and contribute to customer retention and renewals.
• Contribute to the development of the Knowledge Base and support automation initiatives.

Skills

Polish (native)

English communication

Tools

MS Office

Job description

NielsenIQ Brandbank in Szczecin is seeking a Customer Support Executive to deliver high-quality onboarding and ongoing support to Polish clients via Freshdesk. You will collaborate with sales and cross-functional teams to resolve issues and ensure service excellence.

The role requires 2-3 years in a customer-facing role, native Polish, good English, and solid MS Office skills; you will handle onboarding, training sessions, and strive for customer satisfaction and renewals.