Customer Logistics Experience Strategist

Schneider Electric; Województwo mazowieckie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Schneider Electric in Warsaw is seeking a Commercial Logistic Experience Specialist to enhance the customer delivery experience through proactive and reactive logistics management. You will analyze open order books, address delivery issues, coordinate with customers and internal stakeholders, and improve logistics processes to ensure accurate information and smooth operations.

Working with Sales, Customer Satisfaction, Quality, Master Data, Supply Chain and Customer Care teams, you will help

Responsibilities

• manage strategic customer relationships through regular delivery reviews, proactive communication and structured follow-up on delivery issues, critical order lines and escalations
• analyze weekly open order books, identify risks and issues, perform sanity checks, and share accurate customer files and reports
• act as the Single Point of Contact for logistics escalations in the Nordics and coordinate taskforce and CMI activities together with Customer Satisfaction and Quality teams
• support Sales and Customer Care teams with urgent escalations, availability questions, order status updates, priority requests and other logistics-related inquiries
• ensure data quality and accuracy in the E2E Control Tower, report issues, support improvements and integrate relevant updates into the OPM tool

Job description

Schneider Electric in Warsaw is seeking a Commercial Logistic Experience Specialist to enhance the customer delivery experience through proactive and reactive logistics management. You will analyze open order books, address delivery issues, coordinate with customers and internal stakeholders, and improve logistics processes to ensure accurate information and smooth operations.

Working with Sales, Customer Satisfaction, Quality, Master Data, Supply Chain and Customer Care teams, you will help