Customer Success & Order Management Specialist

MSA, The Safety Company; Warszawa; Hybrid; PLN 90.000 - 130.000; Vollzeit

Zusammenfassung

MSA Safety in Warsaw, Poland, seeks a proactive Customer Service Specialist to support presales and order management. You will handle inquiries, create quotations, manage order status, and ensure accurate master data while coordinating with sales and logistics.

The role requires 3 years in a similar position, proficiency with SAP or ERP systems, strong communication in English, and ability to work with cross-functional teams in a hybrid environment.

Qualifikationen

• 3 years in a similar role handling customer requirements post/pre order.
• Experience with SAP or ERP systems preferred.
• Strong communication and problem-solving skills.

Aufgaben

• Handle presales and all customer orders, including quotations.
• Manage order processing, delivery status, and master data accuracy.
• Coordinate after-sales activities, returns, invoices, and credits.
• Assist sales by analyzing customer data and maintaining relations.
• Liaise with channel partners and internal teams.

Kenntnisse

Customer service

ERP/SAP

Order management

Problem solving

Communication

Excel

English fluency

Multilingual

Tools

SAP

Jobbeschreibung

MSA Safety in Warsaw, Poland, seeks a proactive Customer Service Specialist to support presales and order management. You will handle inquiries, create quotations, manage order status, and ensure accurate master data while coordinating with sales and logistics.

The role requires 3 years in a similar position, proficiency with SAP or ERP systems, strong communication in English, and ability to work with cross-functional teams in a hybrid environment.