Bilingual Logistics & Customer Success Specialist

JD.COM; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Job summary

JD.COM in Warsaw is looking for a customer-focused professional to support our logistics and e-commerce operations. You will apply your experience in customer service, account management, or supply chain to ensure smooth order fulfillment.

Fluency in Mandarin and English is required, with additional European languages a plus. You will collaborate across teams to resolve issues, optimize processes, and maintain a high standard of client service in a fast-paced environment.

Qualifications

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce.
• Fluent in Mandarin Chinese and English (written and spoken). Extra European language is a plus.
• Strong communication and problem-solving skills with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.

Skills

Customer service

Account management

Logistics

Supply chain

E-commerce

Job description

JD.COM in Warsaw is looking for a customer-focused professional to support our logistics and e-commerce operations. You will apply your experience in customer service, account management, or supply chain to ensure smooth order fulfillment.

Fluency in Mandarin and English is required, with additional European languages a plus. You will collaborate across teams to resolve issues, optimize processes, and maintain a high standard of client service in a fast-paced environment.