Customer Logistics Experience Lead

Schneider Electric; Warszawa; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Smart onboarding with e-learning tools

CSR & sustainability projects

Growth path

Job summary

Schneider Electric in Warsaw (Poland) seeks a Commercial Logistic Experience Specialist to enhance the customer delivery experience. You will analyze open orders, coordinate with customers and internal teams, and improve logistics processes to ensure accurate information and smooth operations.

The role collaborates with Sales, Customer Satisfaction and Quality teams to maintain high customer satisfaction. A hybrid work model and a development path are offered, with smart onboarding and CSR

Responsibilities

• manage strategic customer relationships through regular delivery reviews, proactive communication and structured follow-up on delivery issues
• analyze weekly open order books, identify risks and issues, perform sanity checks, and share accurate customer files and reports
• act as the Single Point of Contact for logistics escalations in the Nordics and coordinate taskforce and CMI activities with Customer Satisfaction and Quality teams
• support Sales and Customer Care teams with urgent escalations, availability questions, order status updates and other logistics-related inquiries
• ensure data quality and accuracy in the E2E Control Tower, report issues and support updates in the OPM tool

Job description

Schneider Electric in Warsaw (Poland) seeks a Commercial Logistic Experience Specialist to enhance the customer delivery experience. You will analyze open orders, coordinate with customers and internal teams, and improve logistics processes to ensure accurate information and smooth operations.

The role collaborates with Sales, Customer Satisfaction and Quality teams to maintain high customer satisfaction. A hybrid work model and a development path are offered, with smart onboarding and CSR