Customer Logistic Experience Specialist

Schneider Electric; Województwo mazowieckie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Schneider Electric in Warsaw is seeking a Commercial Logistic Experience Specialist to enhance the customer delivery experience through proactive and reactive logistics management. You will analyze open order books, address delivery issues, coordinate with customers and internal stakeholders, and improve logistics processes to ensure accurate information and smooth operations.

Working with Sales, Customer Satisfaction, Quality, Master Data, Supply Chain and Customer Care teams, you will help

Responsibilities

• manage strategic customer relationships through regular delivery reviews, proactive communication and structured follow-up on delivery issues, critical order lines and escalations
• analyze weekly open order books, identify risks and issues, perform sanity checks, and share accurate customer files and reports
• act as the Single Point of Contact for logistics escalations in the Nordics and coordinate taskforce and CMI activities together with Customer Satisfaction and Quality teams
• support Sales and Customer Care teams with urgent escalations, availability questions, order status updates, priority requests and other logistics-related inquiries
• ensure data quality and accuracy in the E2E Control Tower, report issues, support improvements and integrate relevant updates into the OPM tool

Job description

IMPACT starts with us. Be an Impact Maker.

At Schneider Electric, you will contribute to solving the climate crisis and accelerating the energy transformation that our planet urgently needs. You will work among colleagues with very diverse personal and professional experiences, united by a vision of a better world.

Location & commitments:

• Warsaw (office at Konstruktorska street),
• Hybrid work model,
• Permanent full-time contract after a probation period,
• Smart onboarding with access to e-learning tools,
• CSR & sustainability projects – make a real impact,
• Growth path – we support your ambitions with development plan.

Your IMPACT

The Commercial Logistic Experience Specialist enhances the customer delivery experience through proactive and reactive logistics management. You will analyze open order books, address delivery issues, coordinate with customers and internal stakeholders, and improve logistics processes. Working closely with Sales, Customer Satisfaction and Quality, Master Data, Supply Chain and Customer Care teams, you will help ensure accurate information, smooth operations and high customer satisfaction.

Your Responsibilities

• manage strategic customer relationships through regular delivery reviews, proactive communication and structured follow-up on delivery issues, critical order lines and escalations,
• analyze weekly open order books, identify risks and issues, perform sanity checks, and share accurate customer files and reports,
• act as the Single Point of Contact for logistics escalations in the Nordics and coordinate taskforce and CMI activities together with Customer Satisfaction and Quality teams,
• support Sales and Customer Care teams with urgent escalations, availability questions, order status updates, priority requests and other logistics-related inquiries,
• ensure data quality and accuracy in the E2E Control Tower, report issues, support improvements and integrate relevant updates into the OPM tool,
• prepare