Global Logistics Customer Experience Specialist

A.P. Moller - Maersk; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (Pracownice

ZFŚS

Employee Assistance Program

Global Referral Program

Role Specific Benefits

Job summary

Maersk in Warsaw is seeking an experienced Customer Experience specialist to craft tailor-made logistics solutions and ensure that customers' goods are prepared for the voyage.

You will own the end-to-end customer journey, manage the shipment lifecycle, and coordinate with global logistics teams to deliver a seamless, transparent service.

Fluent English is essential; Polish is strongly preferred and German may be advantageous; this role offers growth in a global logistics environment.

Qualifications

• Previous customer-facing experience required.
• Background in freight forwarding or logistics is preferred.
• Strong planning and problem-solving abilities.
• Fluent English; Polish preferred; German an asset.

Responsibilities

• Create tailored logistics solutions for customers.
• Own the end-to-end customer experience and shipment process.
• Coordinate with global logistics teams across countries.
• Identify opportunities to improve processes and service quality.

Skills

Customer service experience

Communication skills

English proficiency

Polish language (preferred)

German language (advantageous)

Freight forwarding background

Logistics / supply chain knowledge

Job description

Maersk in Warsaw is seeking an experienced Customer Experience specialist to craft tailor-made logistics solutions and ensure that customers' goods are prepared for the voyage.

You will own the end-to-end customer journey, manage the shipment lifecycle, and coordinate with global logistics teams to deliver a seamless, transparent service.

Fluent English is essential; Polish is strongly preferred and German may be advantageous; this role offers growth in a global logistics environment.