External - Customer Issue Resolution Analyst (m/f/x)*

POL Solventum GBS Poland sp. z o.o.; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solventum is hiring a Customer Service/Complaints Specialist in Poland for a hybrid role. You will support the complaint process, register and review issues, and draft written responses to customers.

Requirements include a Bachelor's degree or higher, 1-2 years in complaints handling or customer service, and fluent English. Experience with SAP/Salesforce and additional languages is a plus. Teamwork and process improvement are key assets.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluent in English
• Additional foreign language skill is a benefit (Norwegin, Danish, Swedish, Finnish)
• Previous experience working with SAP / SalesForce
• Previous experience working within customer service / customer issue resolution / complaints is a benefit
• Detailed oriented and enjoys working with operational processes
• Proactive attitude to the duties entrusted
• Collaborative Team player

Responsibilities

• Customer service support in the complaint process
• Registration and consideration of customer complaints
• Preparation of written responses to customer complaints
• Co‑creation of procedures in the complaint section
• Monitoring work queues for new requests
• Completing assigned tasks within SLA targets
• Preparation of reports and statistics on complaints
• Ensuring efficient customer complaint service
• Identifying opportunities to improve data quality & reduce cycle time
• Training and deployment support pre and/or post go‑live
• Continuous improvement of processes and Lean Six Sigma project coordination

Skills

Fluent in English

Proactive attitude

Collaborative Team player

Detail oriented

Education

Bachelor's degree or higher

Tools

SAP

SalesForce

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

• Customer service support in the complaint process
• Registration and consideration of customer complaints
• Preparation of written responses to customer complaints
• Co‑creation of procedures in the complaint section
• Monitoring work queues for new requests
• Completing assigned tasks within SLA targets
• Preparation of reports and statistics on complaints
• Ensuring efficient customer complaint service
• Identifying opportunities to improve data quality & reduce cycle time
• Training and deployment support pre and/or post go‑live
• Continuous improvement of processes and Lean Six Sigma project coordination

Your Skills and Expertise

• Bachelor's degree or higher from an accredited university
• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service
• Fluent in English
• Additional foreign language skill is a benefit (Norwegin, Danish, Swedish, Finnish)
• Previous experience working with SAP / SalesForce
• Previous experience working within customer service / customer issue resolution / complaints is a benefit
• Detailed oriented and enjoys working with operational processes
• Proactive attitude to the duties entrusted
• Collaborative Team player
• Work location: Hybrid from Poland
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide.

Operations in 38 countries.

Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.