Customer Service & Complaints Specialist - Hybrid (Remote 1x/wk)

Flex To Go; Warszawa; Hybrid; PLN 45,000 - 60,000; Full time

Benefits offered by this job

Remote work once a week

Luxmed medical care and Multisport

Friendly team environment

Office in Warsaw Ochota

Job summary

Flex To Go is hiring a Complaints and Customer Service Specialist in Warsaw. You will handle customer complaints, draft responses, and ensure timely resolutions while maintaining positive relations with customers.

The role includes administrative support and collaboration with sales and billing teams. The ideal candidate has strong communication skills, good self-organisation, accuracy, and prior customer service experience.

Qualifications

• Strong communication and organisational abilities.
• Ability to respond to complaints professionally and timely.
• Experience in customer service is required.

Responsibilities

• Process customer complaints and prepare written responses.
• Monitor flow and timeliness of complaint resolution and feedback.
• Maintain positive customer relations and provide administrative support to sales and rental billing.
• Collaborate with other departments to ensure high-quality customer service.

Skills

Communication skills

Self-organisation

Attention to detail

Customer service experience

Job description

Flex To Go is hiring a Complaints and Customer Service Specialist in Warsaw. You will handle customer complaints, draft responses, and ensure timely resolutions while maintaining positive relations with customers.

The role includes administrative support and collaboration with sales and billing teams. The ideal candidate has strong communication skills, good self-organisation, accuracy, and prior customer service experience.