Customer Issue Resolution Specialist

Solventum; Wrocław; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

Solventum is seeking a Customer Issue Resolution Analyst to strengthen our healthcare customer service team. You will support complaint handling, register and review issues, and prepare written responses, with a focus on data quality and process improvement in a hybrid Poland-based role.

Ideal candidates have a Bachelor's degree, 1–2 years in complaints handling or customer service, fluent English, and a proactive, collaborative mindset.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of experience in complaints handling or customer service.
• Fluent in English.
• Proactive attitude and collaborative team player.

Responsibilities

• Customer service support in the complaint process.
• Registration and consideration of customer complaints.
• Preparation of written responses to customer complaints.
• Co-creation of procedures in the complaint section.
• Monitoring work queues for new requests.
• Completing assigned tasks within SLA targets.
• Preparation of reports and statistics on complaints.
• Identifying opportunities to improve data quality & reduce cycle time.

Skills

Fluent in English

Customer service

Proactive attitude

Collaborative team player

Education

Bachelor's degree or higher

Tools

SAP

Salesforce

Job description

Solventum is seeking a Customer Issue Resolution Analyst to strengthen our healthcare customer service team. You will support complaint handling, register and review issues, and prepare written responses, with a focus on data quality and process improvement in a hybrid Poland-based role.

Ideal candidates have a Bachelor's degree, 1–2 years in complaints handling or customer service, fluent English, and a proactive, collaborative mindset.