Customer Experience Advocate | Flexible Hours

ZEN; Rzeszów; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private medical healthcare

Training opportunities

Flexible working conditions

Job summary

ZEN.COM is seeking a Customer Support Agent to join the Zen Care team in Poland. You will assist users, resolve issues, and ensure a positive experience across support channels, including in-app chat. Strong English skills and a customer-focused mindset are essential.

We offer real influence, training opportunities, private medical care, and flexible conditions. Expect a rotating 7-day schedule with morning, evening, or night shifts depending on project needs.

Qualifications

• Fluency in English (C1 level or higher) with excellent verbal and written communication.
• Customer-Centric Mindset with focus on exceptional service.
• Strong problem-solving abilities to handle challenging situations.
• Proactive attitude and initiative in resolving issues.
• Adaptability to work in a fast-paced environment.
• Availability to work on rotating shifts across a 7-day week.

Responsibilities

• Engage with customers via in-app chat and other channels to resolve issues promptly.
• Communicate with empathy and avoid robotic responses.
• Aim to fully resolve problems, using procedures as tools and seeking better solutions.
• Identify and suggest improvements to processes and products.
• Do not rely on scripts; provide genuine, tailored communication.
• Go above and beyond to resolve issues and improve efficiency.

Skills

English fluency

Customer-centric mindset

Problem-solving

Proactive attitude

Adaptability

Rotating schedule availability

Job description

ZEN.COM is seeking a Customer Support Agent to join the Zen Care team in Poland. You will assist users, resolve issues, and ensure a positive experience across support channels, including in-app chat. Strong English skills and a customer-focused mindset are essential.

We offer real influence, training opportunities, private medical care, and flexible conditions. Expect a rotating 7-day schedule with morning, evening, or night shifts depending on project needs.