Global Lead, Vendor & BPO Management

Olympus Corporation; Wrocław; On-site; PLN 320,000 - 520,000; Full time

Job summary

Olympus Corporation in Poland seeks a Global Lead, Vendor & BPO Management to own governance, performance, and compliance of Olympus' outsourced service delivery. You will partner with GBS, Procurement, Finance, Quality, Compliance, Risk, Legal, and IT Security to drive vendor excellence across a complex, global landscape.

As a senior leader, you will establish a global vendor governance framework, manage SLA/KPI performance, ensure regulatory adherence, and enable continuous improvement and

Qualifications

• 10+ years in Global Business Services (GBS), Shared Services, BPO, outsourced operations, vendor management, or service delivery leadership.
• Proven experience managing large-scale global vendor and outsourcing relationships across multiple functions, regions, and delivery models.
• Strong background in vendor governance, SLA/KPI management, performance management, and escalation resolution.
• Experience operating within regulated industries such as MedTech, Life Sciences, Healthcare, Financial Services, or similar.
• Demonstrated success driving operational excellence, process standardization, continuous improvement, and digital transformation initiatives.
• Experience working cross-functionally with Procurement, Finance, Legal, Compliance, Risk, Quality, and IT Security teams.
• Strong stakeholder management skills, including experience engaging senior leaders and executive-level partners.
• Excellent communication, negotiation, analytical, and problem-solving skills.
• Ability to work effectively in a global, matrixed environment and travel as required.

Responsibilities

• Own the performance and service delivery outcomes of BPO and strategic vendor partners supporting GBS operations.
• Establish and lead a global vendor governance framework, including operational reviews, executive reviews, KPI management, escalations, and performance improvement plans.
• Ensure vendors consistently meet SLA, quality, compliance, customer experience, and contractual commitments.
• Partner with operational leaders to integrate outsourced teams into capacity planning, service delivery, and business priorities.
• Oversee vendor compliance with regulatory, privacy, cybersecurity, quality, and internal control requirements.
• Collaborate with Quality, Risk, Compliance, Legal, Procurement, Finance, and IT Security teams to manage third-party risks and audit readiness.
• Drive continuous improvement, standardization, automation, and transformation initiatives through strategic vendor partnerships.
• Lead business continuity, operational resilience, and transition planning activities to mitigate service delivery risks.
• Develop and mature the vendor management capability, including governance processes, reporting, tools, and team effectiveness.
• Monitor industry trends and best practices to optimize vendor strategies, performance, and overall business value.

Skills

Vendor governance

SLA KPI management

Stakeholder management

Cross-functional collaboration

Regulatory compliance

Analytical skills

Travel willingness

Communication skills

Digital transformation

Risk management

Education

MBA or equivalent advanced degree

Job description

Olympus Business Services sp. z o.o. is a part of Olympus Europa organizational structure and the center for shared business services for Europe, the Middle East and Africa (EMEA), ensuring the harmonization of administrative support functions across the entire EMEA region.

Olympus is a worldwide leading manufacturer of optical and digital precision technology, providing innovative solutions for state-of-the-art medical systems.

We are True to Life!

About the Job

As Global Lead, Vendor & BPO Management, you will own the governance, performance, compliance, and continuous improvement of Olympus' global outsourced service delivery ecosystem. Acting as the primary point of accountability for BPO and strategic vendor relationships within the Global Business Services (GBS) organization, you will ensure external partners deliver high-quality, scalable, compliant, and cost-effective services aligned with business objectives and regulatory requirements.

Working closely with GBS leaders, Procurement, Finance, Quality, Compliance, Risk, Legal, and IT Security, you will drive vendor excellence, operational resilience, and value creation across a complex global service delivery landscape.

Responsibilities

• Own the performance and service delivery outcomes of BPO and strategic vendor partners supporting GBS operations.
• Establish and lead a global vendor governance framework, including operational reviews, executive reviews, KPI management, escalations, and performance improvement plans.
• Ensure vendors consistently meet SLA, quality, compliance, customer experience, and contractual commitments.
• Partner with operational leaders to integrate outsourced teams into capacity planning, service delivery, and business priorities.
• Oversee vendor compliance with regulatory, privacy, cybersecurity, quality, and internal control requirements.
• Collaborate with Quality, Risk, Compliance, Legal, Procurement, Finance, and IT Security teams to manage third-party risks and audit readiness.
• Drive continuous improvement, standardization, automation, and transformation initiatives through strategic vendor partnerships.
• Lead business continuity, operational resilience, and transition planning activities to mitigate service delivery risks.
• Develop and mature the vendor management capability, including governance processes, reporting, tools, and team effectiveness.
• Monitor industry trends and best practices to optimize vendor strategies, performance, and overall business value.

Requirements

• 10+ years of experience in Global Business Services (GBS), Shared Services, BPO, outsourced operations, vendor management, or service delivery leadership.
• Proven experience managing large-scale global vendor and outsourcing relationships across multiple functions, regions, and delivery models.
• Strong background in vendor governance, SLA/KPI management, performance management, and escalation resolution.
• Experience operating within regulated industries such as MedTech, Life Sciences, Healthcare, Financial Services, or similar.
• Demonstrated success driving operational excellence, process standardization, continuous improvement, and digital transformation initiatives.
• Experience working cross-functionally with Procurement, Finance, Legal, Compliance, Risk, Quality, and IT Security teams.
• Strong stakeholder management skills, including experience engaging senior leaders and executive-level partners.
• Excellent communication, negotiation, analytical, and problem-solving skills.
• Ability to work effectively in a global, matrixed environment and travel as required.

Preferred:

• MBA or equivalent advanced degree.
• Experience with business continuity, operational resilience, outsourcing transitions, and stabilization programs.
• Exposure to Lean, Six Sigma, automation, or digital transformation methodologies.

We are proud of our friendly and inclusive workplace where everyone feels valued, supported, and able to realize their full potential. Our office is located in a fully barrier-free facility, and we warmly welcome candidates who may require additional support and ensure that all employees have the right conditions, tools, and environment to thrive as part of a culture based on respect and equal opportunities.