Customer Care Manager — Tech Support & Warranty

Sidel; Wrocław; Sur place; PLN 90 000 - 120 000; Plein temps

Résumé du poste

Sidel is seeking a Customer Care Manager in Wroclaw, Poland, to support customer emergencies, troubleshooting and technical assistance during warranty and life cycle of equipment within HSS&E standards. You will lead complete service delivery from the initial customer call to issue resolution with help from Product and Technical Support teams.

In this key customer-facing role you will build strong relationships, coordinate with Field Service Engineers, ensure orders are created, and drive timely

Qualifications

• Relevant bachelor degree or equivalent.
• Fluent in English and German (written and verbal).
• 3 years of working experience in after sales or production plant.
• Strong verbal and written communication skills to establish customer relationships.
• Ability to interface with all levels of the organisation.

Responsabilités

• Collect and filter customer calls and manage technical requests per HSS&E standards.
• Issue Service Request and follow up with Planning team.
• Coordinate with Field Service Engineers during on-site interventions.
• Ensure Sales Order and Service Order are created and aligned.
• Prepare reports for root cause analysis.
• Organize stand-alone or complete line maintenance and emergency interventions.
• Manage Warranty intervention following resolution process.
• Prepare Health, Safety and Environment plans.
• Issue documents related to Field Service Engineers intervention.

Connaissances

English (Fluent)

German (Fluent)

Customer communication

After-sales experience

Technical knowledge

Production plant experience

Interpersonal skills

Formation

Bachelor degree

Description du poste

Sidel is seeking a Customer Care Manager in Wroclaw, Poland, to support customer emergencies, troubleshooting and technical assistance during warranty and life cycle of equipment within HSS&E standards. You will lead complete service delivery from the initial customer call to issue resolution with help from Product and Technical Support teams.

In this key customer-facing role you will build strong relationships, coordinate with Field Service Engineers, ensure orders are created, and drive timely