Technical Support Engineer — Customer Solutions & Sales

Clear Destination Inc.; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Clear Destination Inc. in Warszawa, Poland, is seeking an engineering-minded professional to provide technical support for thermal products and to coordinate with sales channels.

You will read drawings and assist in designing quotations while ensuring timely responses to customers and partners. The role focuses on maintaining quotes in ERP systems, supporting installation issues, and developing simulations like heat loss calculations.

Qualifications

• Hold a Bachelor's or Master's Engineering Degree.
• 1+ years in customer service or supervisory or engineer role related to technical service.
• Experience reading architectural or engineering drawings.
• Ideally experience with channels and electrical distribution.
• Ideally SAP experience.

Responsibilities

• Provide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.
• Assist in developing new opportunities and interacting with customers primarily to increase sales of an organization's products and/or services.
• Process external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries and quotes, in an efficient and timely manner.
• Process and maintain quotes within the ERP/Salesforce operating system. Assist the Customer Service team in reading and communicating customer complaint cases.
• Provide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Distributors and Chemelex Representatives).
• Provide Pre-Design deliverables and coordinate the work of other departments if this work was delegated to another executor.
• Manage and create quotes for configured and other MTO products.
• Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.
• Know Chemelex software products and develop technical simulations such as Heat loss calculation of piping and other applications.

Skills

Polish (native)

English (Upper-Intermediate+)

Strong communication

Technical aptitude

Team player

Multi-tasking

Problem solving

Reading drawings

Education

Bachelor's or Master's Engineering Degree

Tools

AutoCAD

Bluebeam

PDF Foxit

Microsoft Office Suite

SAP

Job description

Clear Destination Inc. in Warszawa, Poland, is seeking an engineering-minded professional to provide technical support for thermal products and to coordinate with sales channels.

You will read drawings and assist in designing quotations while ensuring timely responses to customers and partners. The role focuses on maintaining quotes in ERP systems, supporting installation issues, and developing simulations like heat loss calculations.