Technical Support Associate II – Customer Care

Align Technology; Wrocław; On-site; PLN 73,000 - 89,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Private life insurance

Social fund

Meal subsidies

Discounts on company products

Job summary

Align Technology is seeking an Associate Customer Care Representative II in Poland to provide technical assistance on Align products via phone, email, chat and SMS. You will handle pre- and post-sales inquiries, validate accounts in CRM, document interactions, and escalate when needed in a fast-paced environment.

The role requires 0–2 years’ experience, English proficiency, and comfort with hardware/software troubleshooting. A technical background and CRM experience are a plus.

Qualifications

• High School Degree. Technical Degree is a plus.
• 0-2 years of related experience.
• Proficiency in English.
• Proficiency in language relevant for the role (Spanish/German/Portuguese).

Responsibilities

• Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
• Be responsible for handling all customer interactions with professionalism and within the defined response timeframe.
• Follow up on their cases until proper resolution.
• Document all interactions including all details required in the correspondent CRM.
• Report on complaints and product safety.
• Achieve a consistent performance considering all KPIs requirements.
• Comply with deadlines on QMS courses.
• Adherence to company quality policies and guidelines.

Skills

Troubleshooting

Remote diagnostics

Product setup

System configuration

CRM systems

Salesforce.com

Microsoft Office

Customer service

Communication skills

Team player

Multitasking

English proficiency

Education

High School Degree

Technical Degree

Tools

Salesforce.com

CRM tools

Remote diagnostics tools

Job description

Align Technology is seeking an Associate Customer Care Representative II in Poland to provide technical assistance on Align products via phone, email, chat and SMS. You will handle pre- and post-sales inquiries, validate accounts in CRM, document interactions, and escalate when needed in a fast-paced environment.

The role requires 0–2 years’ experience, English proficiency, and comfort with hardware/software troubleshooting. A technical background and CRM experience are a plus.