Product Care Team Lead - Engineering & Support

Kidde Global Solutions; Województwo pomorskie; Hybrid; PLN 240,000 - 300,000; Full time

Job summary

Kidde Global Solutions in Gdańsk, Poland is seeking an experienced Product Care Team Leader to lead a cross-functional engineering team supporting electronic intrusion security products. You will drive customer issue resolution, oversee investigations, and coordinate with global teams to ensure high-quality outcomes.

The role emphasizes leadership, planning, and execution in a complex environment, with relocation support available.

Qualifications

• Several years of experience in product development, embedded systems, electronics engineering, or related technical field.
• Experience leading technical teams in engineering, product development, or product support.
• Proven experience managing customer escalations and complex technical issues.
• Strong experience with structured problem-solving methodologies (RCA, 8D).
• Excellent communication, facilitation, organizational, and stakeholder management skills.

Responsibilities

• Lead, develop, and manage a cross-functional Product Care engineering team.
• Facilitate Relentless Root Cause Analysis (RRCA) sessions to identify root causes and define corrective actions.
• Establish, prioritize, and monitor action plans for timely issue resolution.
• Oversee technical investigations and corrective actions by engineering team members.
• Coordinate collaboration between Engineering, Quality, Manufacturing, Product Management, and Customer Support.
• Own customer escalation management within Product Care.

Skills

Embedded systems

Electronics engineering

Team leadership

Root Cause Analysis

8D problem solving

Stakeholder management

English language

Education

Bachelor’s or Master’s degree in Electronics/ Electrical Engineering/ Computer Science

Tools

Jira

Confluence

Job description

Kidde Global Solutions in Gdańsk, Poland is seeking an experienced Product Care Team Leader to lead a cross-functional engineering team supporting electronic intrusion security products. You will drive customer issue resolution, oversee investigations, and coordinate with global teams to ensure high-quality outcomes.

The role emphasizes leadership, planning, and execution in a complex environment, with relocation support available.