Remote AI-Driven Customer Care Associate

6003 Genpact Poland sp. z o.o.; Lublin; Remote; PLN 73,000 - 88,000; Full time

Benefits offered by this job

Remote work

Job summary

Genpact Poland sp. z o.o. is seeking a Senior Associate in Customer Care for a blended work arrangement. You will present products, qualify leads, and act as the central contact for trade partners and customers, ensuring data quality and timely task execution.

The role supports sales and marketing in building sustainable relationships, with opportunities to work on AI-enabled transformation projects across Poland. Fluency in French is required, and a customer-centric mindset is essential.

Qualifications

• Bachelor's degrees in business, communications, hospitality, IT, or marketing.
• Fluent or advanced French language required.
• Experience in customer care or CX analytics is a plus.

Responsibilities

• Present products and information according to defined processes.
• Qualify potential new customers and forward leads to Sales or partners.
• Act as central contact for trade partners, customers, and internal interfaces.
• Monitor work queues for new requests and analyze customer needs.
• Support sales and marketing in developing sustainable customer relationships.
• Complete tasks within agreed targets and improve data quality to reduce cycle time.

Skills

French (C1)

Customer Care

Data Management

Customer Experience

Customer Journey Mapping

Analytics

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communication

Bachelor's degree in Hospitality Management

Bachelor's degree in Information Technology

Bachelor's degree in Marketing

Tools

ServiceNow

Job description

Genpact Poland sp. z o.o. is seeking a Senior Associate in Customer Care for a blended work arrangement. You will present products, qualify leads, and act as the central contact for trade partners and customers, ensuring data quality and timely task execution.

The role supports sales and marketing in building sustainable relationships, with opportunities to work on AI-enabled transformation projects across Poland. Fluency in French is required, and a customer-centric mindset is essential.