Poland Customer Care & Sales Liaison II

Abbott; Warszawa; On-site; PLN 60,000 - 96,000; Full time

Job summary

Abbott is seeking a Customer Service Liaison II in Poland who will connect customers, sales teams, and operations to ensure effective service. The role requires handling inquiries, guiding product and clinical processes, and supporting order fulfillment across EMEA.

The successful candidate will have a French language fluency at CEFR C1+, strong English communication, and 3+ years of customer service experience in a large company, with SOP and data privacy awareness.

Qualifications

• Bachelor's degree or equivalent in a related field or 5 years of relevant experience in lieu of a degree.
• Fluency in French (C1 or above) per CEFR.
• Proficiency in English and strong communication with customers.
• 3+ years of customer service experience in a medium to large company.
• Deep understanding of customer satisfaction drivers and internal advocacy.
• Proficiency with SOPs and documentation.
• Proficient in Microsoft Suite, Salesforce, or similar case management tools.

Responsibilities

• Answer incoming calls to the customer service line during business hours and document all calls per policy.
• Provide information on product clinical requirements and sample accessioning per SOPs.
• Address clinical inquiries using scripted responses from the knowledge base or training.
• Oversee order fulfillment for all orders originating in EMEA and support the ordering experience.
• Know when to exercise initiative and when to escalate inquiries.
• Triages inquiries to the appropriate person, office, or department for a seamless customer experience.
• Maintain discretion and apply GDPR data privacy principles in daily work.
• Provide inside sales support to field sales and commercial teams when needed.
• Maintain account knowledge for international partners and accounts.
• Uphold company mission and values (accountability, innovation, integrity, quality, teamwork).
• Support and comply with the Quality Management System policies.

Skills

Customer service

French language

English language

SOPs

MS Office

Salesforce

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Suite

Salesforce

Job description

Abbott is seeking a Customer Service Liaison II in Poland who will connect customers, sales teams, and operations to ensure effective service. The role requires handling inquiries, guiding product and clinical processes, and supporting order fulfillment across EMEA.

The successful candidate will have a French language fluency at CEFR C1+, strong English communication, and 3+ years of customer service experience in a large company, with SOP and data privacy awareness.