German-Speaking Customer Care Associate I

Align Technology; Wrocław; On-site; PLN 54,000 - 75,000; Full time

Job summary

Align Technology in Poland (EMEA) is seeking an Associate Customer Care Representative I to interact with customers and internal teams, handling pre- and post-sales service for Align products.

You will receive requests via phone, email, chat and SMS, validate accounts, and document interactions in the CRM. The role emphasizes timely resolutions, quality guidelines, and participation in LMS courses.

Qualifications

• German language proficiency is required.
• 0-2 years of related experience.
• English at B1/B2 level is an asset.
• Salesforce.com knowledge and CRM understanding preferred.
• General knowledge in customer service.
• Computer, basic connectivity knowledge and e-mail literacy.
• Microsoft Office Suite knowledge (PowerPoint, Excel, Word).

Responsibilities

• Interact with customers and internal teams to handle pre- and post-sales service tasks.
• Respond to requests within defined response times and maintain professionalism.
• Follow up on cases until resolution is reached.
• Document all interactions in the CRM with full details.
• Report complaints and product safety issues as required.
• Aim for consistent performance against KPIs.
• Complete LMS courses by deadlines.

Skills

German language

English proficiency

Customer service

CRM knowledge

Computer literacy

Microsoft Office

Experience 0-2 years

Education

High School Degree

Technical Degree (nice to have)

Tools

Salesforce.com

Job description

Align Technology in Poland (EMEA) is seeking an Associate Customer Care Representative I to interact with customers and internal teams, handling pre- and post-sales service for Align products.

You will receive requests via phone, email, chat and SMS, validate accounts, and document interactions in the CRM. The role emphasizes timely resolutions, quality guidelines, and participation in LMS courses.