Conversational AI Consultant Developer

Madiff; Polska; Hybrid; PLN 120,000 - 230,000; Full time

Benefits offered by this job

Remote work

Multinational environment

Comprehensive healthcare

Long-term contract

Job summary

Madiff is seeking a Conversational AI Consultant Developer in Poland to design and implement chatbot and voicebot solutions that automate business processes. You will blend business analysis, conversation design, and hands-on configuration across Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs, or Zowie.

You will work with stakeholders and technical teams to deliver scalable AI-driven automation, including NLP model configuration, API integrations, testing, and documentation.

Qualifications

• Commercial experience delivering chatbot, voicebot or Conversational AI projects.
• Experience with major platforms such as Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie.
• Strong requirements gathering and process analysis skills.
• Experience designing conversation flows and automation logic.
• Knowledge of NLP concepts including intents, entities, training phrases and dialogue management.
• Basic knowledge of APIs and system integrations.
• Experience testing chatbot or automation solutions.
• Excellent communication and stakeholder management skills.
• Fluent Polish and English.

Responsibilities

• Gather and analyse business requirements for Conversational AI initiatives.
• Identify automation opportunities with stakeholders and clients.
• Design chatbot and voicebot conversation flows and user journeys.
• Prepare conversation logic, prompts and process documentation.
• Configure Conversational AI platforms and integrations with enterprise systems.
• Support NLP models, intents, entities and dialogue management.
• Test chatbot and automation solutions end-to-end.
• Collaborate with Product Owners, Business Analysts, developers and client stakeholders.
• Prepare solution documentation and artefacts.

Skills

Conversational AI

Chatbot development

Voicebot development

Requirements gathering

NLP concepts

API integration basics

Testing & QA

Stakeholder management

Polish language

English language

Tools

Kore.ai

Copilot Studio

Dialogflow

Parloa

Cognigy

ElevenLabs

Zowie

Job description

We are looking for a Conversational AI Consultant Developer to support the design and implementation of chatbot and voicebot solutions that automate business processes. The role combines business analysis, conversation flow design, and hands‑on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions.

Responsibilities

• Gather and analyse business requirements for Conversational AI initiatives
• Identify automation opportunities with business stakeholders and clients
• Design chatbot and voicebot conversation flows and user journeys
• Prepare conversation logic, prompts and process documentation
• Configure Conversational AI platforms including Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
• Support API integrations between Conversational AI platforms and enterprise systems
• Configure NLP models, intents, entities and dialogue management
• Support text to speech and voice automation capabilities
• Perform functional, NLP and end to end solution testing
• Identify issues, propose improvements and support successful implementation
• Work closely with Product Owners, Business Analysts, developers and client stakeholders
• Prepare solution documentation and implementation artefacts

Requirements

• Commercial experience delivering chatbot, voicebot or Conversational AI projects
• Practical experience with at least one major Conversational AI platform such as Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
• Strong business requirements gathering and process analysis skills
• Experience designing conversation flows and automation logic
• Understanding of NLP concepts including intents, entities, training phrases and dialogue management
• Basic knowledge of APIs and system integrations
• Experience testing chatbot or automation solutions
• Strong communication and stakeholder management skills
• Fluent Polish and English

Nice to have

• Experience supporting German language projects
• Experience in customer service or call centre automation
• Experience with prompt engineering and LLM based conversational AI solutions
• Microsoft ecosystem experience, particularly Copilot Studio and Power Platform
• Consulting or client facing project delivery experience
• Fully remote work model
• Work in a multinational environment on international projects
• Comprehensive healthcare
• Long-term B2B contract with a stable project pipeline