Contract & Invoice Ops Leader — Performance & Improvement

Medtronic; Warszawa; Hybrid; PLN 118,000 - 176,000; Full time

Benefits offered by this job

Hybrid working model

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is building a new Service & Repair Customer Care organization and seeks a Contract & Invoice Back Office Specialist. You’ll manage contract administration, invoicing, and performance reporting while improving processes and supporting cross-functional teams.

You will analyze operational data, coordinate workloads, and help ensure service continuity in a dynamic healthcare setting with a hybrid work model.

Qualifications

• Bachelor’s degree or equivalent higher education qualification.
• Several years of experience in contract administration, invoicing, customer operations, finance operations, or a related environment.
• Strong analytical skills with the ability to interpret operational data and performance trends.
• Experience coordinating operational activities and balancing competing priorities.
• Strong organizational, planning, and prioritization skills.
• Ability to identify operational risks and recommend practical solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support daily contract and invoicing operations, including invoice creation, contract administration, renewals, modifications, and issue resolution.
• Act as a subject matter expert for complex operational cases and process-related questions.
• Monitor operational volumes, workload distribution, backlog levels, and KPIs to support operational excellence.
• Prepare operational reports and performance insights for management and identify trends, risks, and opportunities.
• Collaborate with Sales, Customer Care, Finance, and other teams to optimize end-to-end processes.
• Participate in UAT, projects, system implementations, and transformation initiatives.
• Drive continuous improvement by identifying process simplifications and sustainable changes.

Skills

Contract administration

Invoicing

Customer operations

Finance operations

Analytical skills

Education

Bachelor's degree or equivalent

Tools

SAP

ERP systems

Reporting tools

Job description

Medtronic is building a new Service & Repair Customer Care organization and seeks a Contract & Invoice Back Office Specialist. You’ll manage contract administration, invoicing, and performance reporting while improving processes and supporting cross-functional teams.

You will analyze operational data, coordinate workloads, and help ensure service continuity in a dynamic healthcare setting with a hybrid work model.