Back Office Operations Agent

Medtronic; Warszawa; Hybrid; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Hybrid working model

Flexible work arrangement

Job summary

Medtronic Warsaw is hiring for a Contract & Invoice Back Office Agent – Operations to ensure accurate processing of service contracts and invoices. You will work in a new in-house Service & Repair Customer Care organization, collaborating with Sales, Finance, and Front Office teams to maintain data integrity and support continuous improvement.

The role emphasizes data quality, process adherence, and timely delivery in a hybrid work environment, with opportunities to contribute to operational

Qualifications

• Experience in contract administration, invoicing, customer operations or finance operations.
• Strong organizational and time management skills.
• Excellent attention to detail with a structured way of working.
• Ability to prioritize work and manage multiple activities independently.
• Customer-focused mindset with commitment to service quality.
• Strong communication and teamwork skills.
• Proactive with ownership and accountability.
• Adaptability in a changing environment.
• Professional proficiency in English; additional European language valued.

Responsibilities

• Create and monitor Service & Repair invoices and daily To-Be-Invoiced report.
• Create, maintain, renew, and modify service contracts with data accuracy.
• Validate and activate contracts and maintain contract records.
• Investigate and resolve contract-related disputes and billing questions.
• Manage internal requests related to contracts and invoicing.
• Ensure data quality per processes and policies.
• Handle operational escalations and coordinate resolutions.
• Collaborate with Sales, Customer Care, Finance, and other teams.
• Support backlog reduction and business continuity initiatives.
• Participate in UAT, projects and system enhancements.
• Identify process improvement opportunities for operational excellence.

Skills

Contract administration

Invoicing

Customer operations

Finance operations

English proficiency

Teamwork

Time management

Tools

SAP

ERP systems

CRM platforms

Contract management

Job description

Flexible Work Arrangement

Warsaw, Mazowieckie, Poland

Full time

R72485

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Make an impact where healthcare meets customer experience

At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients.

As we build our new in-house Service & Repair Customer Care organization, we are looking for Contract & Invoice Back Office Agents who are passionate about operational excellence and delivering high-quality support in a fast-moving environment.

In this role, you will play a critical part in ensuring Service & Repair contracts and invoices are processed accurately and efficiently. Your work will help ensure customers receive the right services, invoices are processed correctly, and healthcare providers can continue delivering patient care without interruption.

Whether you're bringing experience in contract administration, invoicing, customer operations, or back-office support, we're looking for people with a quality mindset, strong attention to detail, ownership, and a passion for continuous improvement.

What you'll be doing

No two days are the same, but as a Contract & Invoice Back Office Agent – Operations, you will:

• Create and monitor Service & Repair invoices and manage the daily To-Be-Invoiced report

• Create, maintain, renew, and modify service contracts while ensuring data accuracy and compliance

• Validate and activate contracts and maintain accurate contract records

• Investigate and resolve contract-related disputes, billing questions, and financial discrepancies within your area of responsibility

• Manage standard internal customer requests related to contracts and invoicing

• Ensure high levels of data quality while complying with established processes, quality standards, and company policies

• Handle operational escalations and coordinate timely resolution with relevant stakeholders

• Collaborate closely with Sales, Customer Care, Finance, Contract & Invoice Specialists, and Front Office teams to ensure seamless end-to-end processes

• Support backlog reduction initiatives and business continuity activities

• Participate in User Acceptance Testing (UAT), business projects, and system enhancements

• Identify process improvement opportunities and proactively contribute to operational excellence initiatives

What success looks like

You consistently deliver accurate, high-quality work

You ensure contracts and invoices are processed efficiently and on time

You build strong relationships across teams and functions

You proactively identify issues and help resolve them before they impact customers

You contribute to continuous improvement while maintaining compliance and operational excellence

What you'll bring

We are interested in your potential as much as your experience.

You may be a great fit if you have:

• Experience in contract administration, invoicing, customer operations, finance operations, or a related environment

• Strong organizational and time management skills

• Excellent attention to detail with a structured way of working

• The ability to prioritize work and manage multiple activities independently

• A customer-focused mindset with a strong commitment to service quality

• Strong communication and teamwork skills

• A proactive approach with ownership and accountability

• Adaptability in a changing environment

• Professional proficiency in English; an additional European language is highly valued

Experience with SAP, ERP systems, CRM platforms, or contract management processes is beneficial but not essential.

Why Medtronic?

• This is a unique opportunity to help build a new organization within one of the world's leading healthcare technology companies.

• At Medtronic, you'll find:

• Meaningful work that contributes to patient care.

• A collaborative and inclusive team environment.

• Opportunities to learn, grow and develop your career.

• Exposure to international teams and cross-functional projects.

• A hybrid working model that supports flexibility and collaboration.

• A culture that values diversity, innovation and continuous improvement.

Join us and help shape the future of Service & Repair Customer Care at Medtronic.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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