Back Office Operations & Performance Support Specialist

Medtronic; Warszawa; Hybrid; PLN 118,000 - 176,000; Full time

Benefits offered by this job

Hybrid working model

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is building a new Service & Repair Customer Care organization and seeks a Contract & Invoice Back Office Specialist. You’ll manage contract administration, invoicing, and performance reporting while improving processes and supporting cross-functional teams.

You will analyze operational data, coordinate workloads, and help ensure service continuity in a dynamic healthcare setting with a hybrid work model.

Qualifications

• Bachelor’s degree or equivalent higher education qualification.
• Several years of experience in contract administration, invoicing, customer operations, finance operations, or a related environment.
• Strong analytical skills with the ability to interpret operational data and performance trends.
• Experience coordinating operational activities and balancing competing priorities.
• Strong organizational, planning, and prioritization skills.
• Ability to identify operational risks and recommend practical solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support daily contract and invoicing operations, including invoice creation, contract administration, renewals, modifications, and issue resolution.
• Act as a subject matter expert for complex operational cases and process-related questions.
• Monitor operational volumes, workload distribution, backlog levels, and KPIs to support operational excellence.
• Prepare operational reports and performance insights for management and identify trends, risks, and opportunities.
• Collaborate with Sales, Customer Care, Finance, and other teams to optimize end-to-end processes.
• Participate in UAT, projects, system implementations, and transformation initiatives.
• Drive continuous improvement by identifying process simplifications and sustainable changes.

Skills

Contract administration

Invoicing

Customer operations

Finance operations

Analytical skills

Education

Bachelor's degree or equivalent

Tools

SAP

ERP systems

Reporting tools

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Make an impact where healthcare meets customer experience
At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients.

As we build our new in-house Service & Repair Customer Care organization, we are looking for experienced Contract & Invoice Back Office Specialists who combine operational expertise with a passion for continuous improvement.

This role is ideal for professionals who enjoy solving complex operational challenges, supporting colleagues, improving business performance, and helping teams succeed. While you will remain closely connected to daily contract and invoicing activities, you will also play a key role in operational performance, workload coordination, reporting, and continuous improvement.

Your work will directly support healthcare providers and ultimately contribute to patient care.

What you’ll be doing
No two days are the same, but as a Contract & Invoice Back Office & Performance Support Specialist, you will:

• Support daily contract and invoicing operations, including invoice creation, contract administration, renewals, modifications, and issue resolution
• Act as a subject matter expert for complex operational cases and process-related questions
• Monitor operational volumes, workload distribution, backlog levels, and key performance indicators to support operational excellence
• Prepare operational reports and performance insights for management and identify trends, risks, and improvement opportunities
• Partner closely with the Contract & Invoice Supervisor to support workload prioritization, resource planning, and operational decision-making
• Coordinate operational activities to ensure business continuity during workload peaks, absences, and changing business priorities
• Provide guidance and day-to-day support to Contract & Invoice Operational Agents on complex cases and best practices
• Act as a backup across all Contract & Invoice activities to ensure continuity of service
• Take ownership of operational challenges by identifying risks, proposing practical solutions, and driving resolution plans
• Collaborate with Sales, Customer Care, Finance, Contract & Invoice teams, and other stakeholders to optimize end-to-end processes
• Participate in User Acceptance Testing (UAT), business projects, system implementations, and transformation initiatives
• Drive continuous improvement by identifying process simplification opportunities and implementing sustainable operational improvements

What success looks like
You are recognized as a trusted operational expert
You confidently manage complex operational challenges and support others in finding solutions
You use operational data and performance insights to improve business results
You help the team maintain service levels while balancing operational priorities
You contribute to a culture of collaboration, accountability, quality, and continuous improvement

What you’ll bring
We are looking for experienced professionals who combine operational expertise with a passion for continuous improvement and business performance.

You may be a great fit if you have:

• A bachelor’s degree or equivalent higher education qualification
• Several years of experience in contract administration, invoicing, customer operations, finance operations, or a related environment
• Strong analytical skills with the ability to interpret operational data and performance trends
• Experience coordinating operational activities and balancing competing priorities
• Strong organizational, planning, and prioritization skills
• The ability to identify operational risks and recommend practical solutions
• Excellent communication and stakeholder management skills
• A proactive mindset with confidence to take ownership and support colleagues
• An interest in healthcare, medical technology, or other regulated industries
• Professional proficiency in English; an additional European language is highly valued

Experience with SAP, Lightning, ERP systems, reporting tools, project work, User Acceptance Testing (UAT), or continuous improvement methodologies is beneficial.

Why Medtronic?
This is a unique opportunity to help build a new organization within one of the world’s leading healthcare technology companies.

At Medtronic, you’ll find:

• Meaningful work that contributes to patient care.
• A collaborative and inclusive team environment.
• Opportunities to learn, grow and develop your career.
• Exposure to international teams and cross-functional projects.
• A hybrid working model that supports flexibility and collaboration.
• A culture that values diversity, innovation and continuous improvement.

Join us and help shape the future of Service & Repair Customer Care at Medtronic.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 117,600.00 PLN- 176,400.00 PLN|

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).