Dispute & Data Analytics Analyst

Medtronic; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Short-term incentive plan (MIP)

Job summary

Medtronic is a global healthcare technology leader with a mission to alleviate pain, restore health, and extend life. This role supports dispute resolution, KPI reporting, and cross-country coordination within a Shared Services environment.

The candidate will work in Poland, primarily in Customer Care Operations, using MS Office tools to analyze data and improve processes. A proactive, detail-oriented team player is essential for success.

Qualifications

• Spoken and written English at least B2 level and French at least B1 level.
• Able to work under time constraints.
• Minimum of 1 year of relevant experience in Customer Care Operations Departments.
• Comfortable with MS Office – Outlook, Excel.
• Proactive and investigative mindset with attention to detail and strong analytical skills.
• Team-player who can work independently on moderately complex projects.

Responsibilities

• Support in resolving disputes related to pricing, invoicing, delivery, etc., including documents for settlement of orders.
• Measure and report on service level compliance with internal customers.
• Generate and publish price dispute KPI reports monthly or as needed.
• Review existing dispute resolution processes and propose improvements while following policies.
• Communicate regularly with national and regional contacts regarding process changes.

Skills

English (B2)

French (B1)

Time constraints

Customer Care Ops

MS Office

Proactive mindset

Team player

Tools

MS Office - Outlook, Excel

Job description

Medtronic is a global healthcare technology leader with a mission to alleviate pain, restore health, and extend life. This role supports dispute resolution, KPI reporting, and cross-country coordination within a Shared Services environment.

The candidate will work in Poland, primarily in Customer Care Operations, using MS Office tools to analyze data and improve processes. A proactive, detail-oriented team player is essential for success.