Contact Centre Representative

Aon plc; Kraków; Ibrido; PLN 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Aon plc in Kraków is seeking a customer-support focused professional to help clients navigate their employee benefits. The role blends in-office and virtual work, supporting global clients as the first point of contact and growing your business knowledge through onboarding and training.

You will learn how benefits are organized, gain exposure to dedicated specialists, and use online tools to assist customers, while developing strong English communication and organizational skills.

Competenze

• Up to 6 months of experience in a similar role would be useful, but we’re more interested in how quickly you can learn new skills.
• Excellent English – you need to be at least C1 (on the CEFR scale) because you’ll be using these languages every day.
• Good communication skills – you need to be really good at interacting with customers and helping them to solve issues.
• Flexibility and good organisation skills.

Mansioni

• Provide help and guidance regarding clients’ benefits.
• Work with our global clients daily as the first point of contact for support.
• In your first months, learn how employee benefits are organized and how to use our online tools.

Conoscenze

English (C1)

Good communication

Learning agility

Flexibility

Organizational skills

Descrizione del lavoro

Overview:

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both virtually and from our Kraków office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we’re much more interested in how quickly you can learn new skills
• excellent English – you need to be at least C1 (on the CEFR scale) because you'll be using these languages every day
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

#healthandemployeebenefitssolutions

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