Contact Center Representative I with French

Aon plc; Kraków; Hybrid; PLN 36,000 - 54,000; Full time

Job summary

Aon plc is hiring for a hybrid role in Kraków. You’ll be the first point of contact for clients’ benefits, providing guidance and support while developing your business expertise through training programs.

We value fast learners with excellent English and French (CEFR C1). You’ll learn how employee benefits are organized and get to know our team of specialists, with opportunities to grow the role over time.

Qualifications

• Up to 6 months of experience in a similar role is useful.
• Excellent English and French at CEFR level C1 because you will use these languages daily.
• Good communication skills with customers and problem solving.
• Flexibility and strong organisation skills.

Responsibilities

• Act as the first point of contact for global clients' benefits and guidance.
• Learn how we organize employee benefits and use our online tools.
• Collaborate with specialists and support teammates during onboarding.
• Develop language and business skills through training programs.

Skills

English (C1)

French (C1)

Communication

Fast learner

Organisation

Job description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellentEnglish and French– you need to be at least C1 (on the CEFR scale) because you'll be using this language every day (Polish speakers may occasionally handle contacts in Polish)
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills