Contact Center Representative I with French

Aon Corporation; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Job summary

Aon Kraków is seeking a motivated junior professional to support our client benefits administration. You will be the first point of contact for clients’ benefits, use English and French daily, and collaborate with a global team in a hybrid role that combines virtual work and office presence.

No extensive experience is required; up to 6 months in a similar role helps. You will learn through training programs and gain hands-on exposure to benefits systems, customer service, and cross‑functional

Qualifications

• Up to 6 months of experience in a similar role is useful.
• Proficiency in English and French at CEFR C1 level.
• Strong communication and customer interaction skills.
• Flexible and well-organised.

Responsibilities

• Be the first point of contact for clients' benefits and provide guidance.
• Support global clients with inquiries and issues related to benefits.

Skills

Communication skills

Flexibility

Organisational skills

English (C1)

French (C1)

Job description

Posting Description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellentEnglish and French- you need to be at least C1 (on the CEFR scale) because you'll be using this language every day (Polish speakers may occasionally handle contacts in Polish)
• good communication skills - you need to really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

Please attach CV in English only