Customer Care Specialist I with Dutch

Aon plc; Kraków; Hybrid; PLN 42,000 - 66,000; Full time

Job summary

Aon plc in Kraków is seeking a Customer Care representative for the Small Enterprises team. You will be the first point of contact for clients, helping resolve their issues and ensuring data accuracy. The role is hybrid with flexibility to work virtually or from the office in Poland.

You will build a phenomenal client journey, monitor client feedback, and support tasks such as invoices and handovers to the Netherlands team. English and Dutch at C1 level are expected.

Qualifications

• Experience in tourism or services helps.
• Fluent in English and Dutch at C1 level.
• Able to prioritize tasks and stay organized.
• Customer-oriented with a collaborative approach.

Responsibilities

• Answer inbound client calls and resolve issues.
• Ensure client data is up to date in systems.
• Manage administrative tasks and invoices as needed.
• Support colleagues in the Netherlands when required.

Skills

Customer focus

Communication

English (C1)

Dutch (C1)

Job description

In this role you are an important part of the Customer Care Small Enterprises Team. You are the first point of contact for our clients, and responsible for their warm welcome.

You`ll be helping clients resolving their issues. You`d build a phenomenal client journey and also ensure that our customers’ data is up to date.

In Poland the office is in Kraków. However, this is a hybrid role with the flexibility to work both virtually or from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

It's 8:30 am. You are sitting at home or in the office with the first cup of coffee or tea. You put on your headset, and you receive a first inbound call from a client. Your day has started! You say “Hello” offering a client help. In some cases, you give the client a handover to your colleague in the Netherlands. After you have helped several clients, it is time to take off your headset, have some lunch and get started with the administrative tasks of the day. There’s a list of things to do for which you are responsible for. It can be a request of a copy of the invoice to e-mail to the client. It can also be supervising work. In the meanwhile, you also check your feedback from the clients` survey because you want to learn from it to do a little better every day. At 17:00 you close your laptop; another great day have passed - you have helped many clients!

How this opportunity is different

In the Netherlands there are some additional regulations whether you are allowed to give advice to clients or not. That’s why we split some tasks and calls. But if you want, you will get support to develop yourself and get those required diplomas, to enable you to do the same work as the colleagues in the Netherlands.

Skills and experience that will lead to success

Are you orientated in, or do you have some experience in tourism or other services industry? Would you like you to transfer to the finance industry? Then for sure we’d like to hear from you.

• You are flexible and can prioritize well
• You are customer-focused and would like to improve the communication skills
• You like to collaborate with people to serve the customer well
• Your level of English and Dutch are at least on a C1 level