Contact Centre Representative

Aon Corporation; Kraków; Hybrid; PLN 30,000 - 42,000; Full time

Job summary

Aon Corporation in Kraków is seeking a candidate for a hybrid role focused on client benefits support. You will be the first point of contact, helping clients understand and manage their benefits while engaging with a team of specialists.

The role emphasizes quick learning, strong English skills (C1), and exceptional communication. Training programs are available to develop business expertise and language proficiency.

Qualifications

• Excellent English – minimum CEFR C1 level.
• Strong communication and customer interaction skills.
• Flexible and well-organised with ability to learn quickly.

Responsibilities

• Provide help and guidance regarding clients’ benefits as first point of contact.
• Assist in deploying employee benefits for clients and respond to inquiries.

Skills

English proficiency

Communication skills

Organisational skills

Job description

Posting Description

Overview:

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both virtually andfrom our Kraków office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English – you need to be at least C1 (on the CEFR scale) because you'll be using these languages every day
• good communication skills – you need to really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

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