Contact Center Representative I with Portuguese

Aon; Kraków; Hybrid; PLN 39,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Aon in Kraków is looking for a customer-focused, language-skilled assistant to join our benefits team. You’ll be the first point of contact for clients, helping them navigate benefits and using online tools.

Ideal candidates have up to 6 months of related experience and excellent English and Portuguese at CEFR C1. Polish support is possible, and you’ll benefit from a hybrid work model and training opportunities.

Qualifications

• Up to 6 months of experience in a similar role is useful.
• Excellent English and Portuguese—you need to be at least C1.
• Polish speakers may occasionally handle contacts in Polish.
• Strong communication and organisational skills.

Responsibilities

• Provide help and guidance regarding clients’ benefits as the first point of contact.
• Learn how we organize employee benefits and use online tools our customers use.
• Work with our global clients daily in a hybrid Kraków setting.

Skills

English (C1)

Portuguese (C1)

Customer service

Communication skills

Job description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, In Your First 3 Months

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills And Experience That Will Lead To Success

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and Portuguese– you need to be at least C1 (on the CEFR scale) because you'll be using this language every day (Polish speakers may occasionally handle contacts in Polish)
• good communication skills – you need to really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

#healthandemployeebenefits

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