Cloud Vault Team Lead - Managed Services (Remote Poland)

Veeva Systems; Województwo mazowieckie; Remote; PLN 240,000 - 380,000; Full time

Benefits offered by this job

Veeva Charitable Giving Program

Mobile and/or internet contribution

Medical Insurance

Glasses and Fitness reimbursements

Healthy Meals

Additional annual leave over the end</

Veeva Break

Job summary

Veeva Systems in Poland is seeking a Team Manager for Cloud Managed Services (Vault) to lead a high-performing team delivering reliable production vault support for global life sciences customers. The role combines strategic leadership with hands-on oversight of talent, delivery quality, and client satisfaction.

You will oversee hiring, capacity planning, and career growth while collaborating with implementation and services teams to expand value and ensure service quality.

Qualifications

• 2+ years in a Leadership role.
• 5+ years in IT, Project Management, Consultancy or related field.
• Proven hiring professional with success attracting strong technical talent.
• Skilled escalation manager able to navigate complex customer situations.
• Adaptable contributor in fast-paced cross-functional environments.
• Analytical problem-solver with strong critical thinking and decision-making abilities.
• Clear and confident communicator with excellent written and verbal English skills.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Manage and grow a Consultants team focusing on Managed Services work on the Veeva platform (Vault); for both small and large global accounts.
• Lead your team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success.
• Own the hiring process for consultants in Poland and Hungary, ensuring a pipeline of high-caliber talent.
• Coordinate communication between implementation teams and Managed Services to ensure smooth transitions and consistent operational delivery.
• Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point.
• Work with new and existing customers to expand contract offerings and strengthen long-term service value.

Skills

Leadership

IT expertise

Project management

Consultancy

Technical product management

Hiring

Escalation management

Cross-functional collaboration

English communication

Analytical thinking

Education

Bachelor’s degree or equivalent practical experience

Job description

Veeva Systems in Poland is seeking a Team Manager for Cloud Managed Services (Vault) to lead a high-performing team delivering reliable production vault support for global life sciences customers. The role combines strategic leadership with hands-on oversight of talent, delivery quality, and client satisfaction.

You will oversee hiring, capacity planning, and career growth while collaborating with implementation and services teams to expand value and ensure service quality.