Client Success & Growth Specialist

BSI; Warszawa; Hybrid; PLN 92,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

BSI is seeking a Client Success Executive to help retain and grow existing accounts across multiple locations. You will partner with clients to navigate certification changes, maximize value, and drive long-term partnerships. Strong relationship-building, communication, and CRM skills are essential.

The role requires hybrid work (3 days in office) in Milton Keynes or Warsaw, English fluency, and an additional language (Turkish, Spanish, or Italian). Salary varies by location.

Qualifications

• Experience in a client-facing role within a B2B environment such as Client Success, Account Management, Customer Service, or Sales.
• Strong relationship-building, communication, and negotiation skills.
• Customer-centric mindset with a passion for delivering outstanding client experiences.
• Commercial awareness and ability to identify growth opportunities within existing accounts.
• Experience working with CRM systems, preferably Salesforce.
• Excellent organizational and problem-solving skills.

Responsibilities

• Build and maintain strong, trusted relationships with existing clients.
• Proactively engage with clients to understand their needs and deliver exceptional service.
• Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
• Manage certification changes, including scope extensions and amendments.
• Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
• Guide clients through change processes, ensuring a seamless and positive experience.
• Manage and maintain a pipeline of opportunities within Salesforce.
• Accurately record client interactions, opportunities, and outcomes.
• Collaborate with internal stakeholders to ensure timely delivery of client requirements.
• Provide client insights and market intelligence to support continuous improvement initiatives.

Skills

Relationship building

CRM expertise

Retention strategy

Upselling & cross-selling

Negotiation

Communication

Organizational skills

Problem-solving

Tools

Salesforce

SAP

Job description

BSI is seeking a Client Success Executive to help retain and grow existing accounts across multiple locations. You will partner with clients to navigate certification changes, maximize value, and drive long-term partnerships. Strong relationship-building, communication, and CRM skills are essential.

The role requires hybrid work (3 days in office) in Milton Keynes or Warsaw, English fluency, and an additional language (Turkish, Spanish, or Italian). Salary varies by location.