German Speaking Client Services Coordinator

BSI; Warszawa; Hybrid; PLN 76,000 - 92,000; Full time

Job summary

BSI in Warsaw is seeking a German-speaking Client Services Coordinator to organize schedules, coordinate audits, and ensure timely delivery while collaborating with auditors, clients, and internal teams in a hybrid setup.

You will bring fluent German and English (C1), strong planning abilities, and a talent for juggling multiple priorities across cross-functional groups. This role offers the chance to contribute to a global standards organization within a dynamic team.

Qualifications

• Fluent German and English at C1 level.
• Experience in planning, scheduling, or operations in client-facing settings.
• Ability to coordinate across cross-functional teams (e.g., Operations, Technical, Audit, Commercial).
• Strong time-management and deadline focus.

Responsibilities

• Schedule Initial, Surveillance, and Re-assessment audits in alignment with client needs and certification requirements.
• Coordinate and confirm audit dates with clients, auditors, and internal teams.
• Ensure audits are scheduled within agreed timelines, considering client and auditor constraints.
• Track and manage audit workflow from assignment to completion.
• Update and maintain internal systems with accurate auditor assignments and client details.
• Provide support for auditors and clients in the event of unplanned changes, cancellations, or emergencies.
• Address scheduling conflicts or changes promptly to minimize disruption to timelines.

Skills

German (C1)

English (C1)

Coordination

Communication

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

German Speaking Client Services Coordinator

Location: Warsaw (hybrid)

The base salary for this position starts from 84000 PLN gross annually

About The Role

Are you a highly organised professional who thrives in a fast-paced environment? Do you enjoy bringing people, schedules and priorities together to achieve outstanding results? In this role, you will play a key part in coordinating internal resources, managing schedules, supporting operational delivery, and providing an exceptional experience for both internal and external stakeholders. Working closely with colleagues across multiple teams, you will help maximise diary availability and achieve performance targets whilst contributing to operational success.

Key Responsibilities & Accountabilities

• Schedule Initial, Surveillance, and Re-assessment audits in alignment with client needs, auditor availability, and certification requirements
• Coordinate and confirm audit dates with clients, auditors, and internal teams
• Ensure audits are scheduled within agreed timelines, considering client and auditor constraints
• Track and manage audit workflow from assignment to completion
• Update and maintain internal systems with accurate auditor assignments and client details
• Provide support for auditors and clients in the event of unplanned changes, cancellations, or emergencies
• Quickly address and resolve scheduling conflicts or changes, ensuring minimal disruption to audit timelines

Skills & Abilities

• Fluent German and English language skills (C1 level)
• Additional European language skills would be an advantage
• Proven experience in planning, scheduling, or operations, preferably within a client-facing or service delivery environment.
• Demonstrated ability to coordinate across cross-functional teams (e.g., Operations, Technical, Audit, Commercial) to align on resource and delivery planning.
• Able to maintain work deadlines and manage conflicting priorities
• Good communicator, able to work proactively with people at all levels in business, internally and externally.

KW1

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.