Client Planning Advisor - Dutch language

BSI Group Polska Sp. z o.o.; Warszawa; On-site; PLN 76,000 - 92,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan with employer

Annual bonus

Up to 26 days annual leave

Language courses

Life & disability insurance

Multisport benefit

Employee discounts

Wellbeing support

Job summary

BSI Group Polska Sp. z o.o. in Warsaw is hiring a Client Planning Advisor for Dutch language, responsible for scheduling visits, coordinating audits, and proactively generating qualified leads while maintaining BSI’s tone of voice.

The role emphasizes customer focus, ability to work under pressure, and strong communication to manage external delivery teams and support sales, with a competitive benefits package and potential bonus.

Qualifications

• Fluency in English and Dutch (C1 level).
• Experience in customer care and/or sales is an asset.
• Ability to cope with pressure and meet tight deadlines.
• Problem solving and coordination skills.
• Ability to manage conflicting telephone situations and negotiate resolutions.
• Strong customer focus with clear listening and communication.

Responsibilities

• Handle calls to book or reschedule visits while maintaining BSI tone and quality.
• Plan audit delivery by coordinating resources and scheduling audits.
• Identify cross-selling opportunities and generate qualified leads for Sales.
• Ensure availability with external delivery teams and coordinate with Service Delivery Managers.
• Escalate at-risk client issues for timely resolution.

Skills

English & Dutch fluency

Customer care

Sales experience

Pressure handling

Problem solving

Conflict resolution

Customer focus

Clear communication

Job description

Client Planning Advisor - Dutch language

Miejsce pracy: Warszawa

Your responsibilities

• Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times.
• Plan audit delivery by identifying appropriate resources and scheduling audits using a dedicated and competent audit team, ensuring cost-effective service delivery.
• Proactively identify cross-selling opportunities, promote additional services to clients, and generate qualified leads for the Sales team alongside core planning responsibilities.
• Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilise all diary availability.
• Highlight any reports of clients at risk of cancelling their registration and take ownership for their resolution, escalating to line management when necessary.

Our requirements

• Fluency in English and Dutch (C1 level).
• Previous experience in customer care and/or sales considered as an asset.
• Ability to cope with pressure and meet tight deadlines.
• Problem solving and coordination skills.
• Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.
• Strong customer focus.
• Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.

What we offer

The base salary for this position starts from 84000 PLN gross annually.

BSI offers a competitive total reward package, along with an independent and varied role in an international environment. We provide flexible working hours, continuous training and development, and a wide range of flexible benefits that can be tailored to suit your lifestyle.

Private medical insurance (Medicover Premium Plus)

PPK pension plan with employer contributions

Annual bonus based on company performance

Up to 26 days annual leave

Learning & development support, including language courses

Life & disability insurance coverage

Multisport benefit

Employee recognition programme & employee discounts

Wellbeing support (EAP, Maven & flu vaccinations)

Enhanced parental and family leave benefits

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• integration events
• retirement pension plan
• no dress code
• coffee / tea
• drinks
• employee referral program
• charity initiatives

Purpose of the position

To support the planning and scheduling of assessment visits for both new and existing customers, ensuring a smooth and positive customer experience. Working closely with internal teams and clients, you will help coordinate audit activities efficiently and contribute to the successful delivery of BSI's services across Continental Europe.

Diversity & Inclusion

BSI is committed to ensuring that the diversity of our workforce reflects that of our clients and the communities in which we operate.

If you require any reasonable adjustments due to a disability or impairment throughout the recruitment process, please inform your Talent Acquisition Partner.

BSI Group Polska Sp. z o.o.

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.