Bilingual CSM & Key Account Manager (Hybrid)

edrone; Gdynia; Hybrid; PLN 8,300 - 10,525; Full time

Benefits offered by this job

Unlimited paid holidays

Private health & life insurance

MultiSport card

Job summary

edrone is looking for a Customer Success Manager in Gdynia to provide top-tier support to clients. This hybrid role requires fluency in Polish and English, along with experience in customer success or sales.

You will be responsible for onboarding customers, identifying upsell opportunities, and ensuring a fantastic user experience. The position offers a competitive salary range of 8300-10525 PLN gross plus bonuses.

The ideal candidate is a strong communicator with a passion for customer satisfaction and collaboration.

Qualifications

• At least C1 level in both Polish and English.
• Experience as a Customer Success Manager or in related roles required.

Responsibilities

• Provide proactive support to customers through various channels.
• Identify upselling opportunities.
• Onboard and train new clients.

Skills

Fluent in Polish

Fluent in English

Customer Success background

Sales experience

Problem-solving skills

Communication skills

Tools

Intercom

Custify CRM

Clickup

Job description

edrone is looking for a Customer Success Manager in Gdynia to provide top-tier support to clients. This hybrid role requires fluency in Polish and English, along with experience in customer success or sales.

You will be responsible for onboarding customers, identifying upsell opportunities, and ensuring a fantastic user experience. The position offers a competitive salary range of 8300-10525 PLN gross plus bonuses.

The ideal candidate is a strong communicator with a passion for customer satisfaction and collaboration.