Hybrid Polish Customer Service & Logistics Specialist

Worklane GmbH; Warszawa; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Multisport card

MyBenefit program

Job summary

Worklane GmbH seeks a Customer Service Specialist in Warsaw to enhance customer experience and manage relationships. This role involves proactive coordination in the supply chain, resolving customer queries efficiently, and collaborating with various departments for optimal performance.

We offer full-time employment with hybrid options, competitive salary, and comprehensive benefits including medical insurance and a performance-based bonus system. Experience isn't essential as training will be provided.

Qualifications

• Min. 3 years of relevant experience.
• Fluency in English and Polish required.
• Experience with SAP and Sales Force systems.

Responsibilities

• Build and manage professional relationships with customers.
• Proactive customer management and issue resolution.
• Collaborate with sales staff, logistics, and finance departments.
• Manage order processing and monitoring.
• Ensure timely responses to product and service complaints.
• Support audit processes and ad hoc projects.
• Drive new systems rollouts and process improvements.

Skills

Customer-focused mindset

Strong analytical skills

Advanced Microsoft Office skills

Fluent in English

Fluent in Polish

Education

MA in Logistics

Tools

SAP

Sales Force

Job description

Worklane GmbH seeks a Customer Service Specialist in Warsaw to enhance customer experience and manage relationships. This role involves proactive coordination in the supply chain, resolving customer queries efficiently, and collaborating with various departments for optimal performance.

We offer full-time employment with hybrid options, competitive salary, and comprehensive benefits including medical insurance and a performance-based bonus system. Experience isn't essential as training will be provided.