Carrier Operations Specialist – North America

RXO; Wrocław; On-site; PLN 65,000 - 70,000; Full time

Benefits offered by this job

Private Medical care

Multisport Plus

Group Life Insurance

Onsite English Classes

Internal e-learning platform

Job summary

RXO is seeking a Specialist, Carrier Operations in Wrocław to support the NA Carrier Sales team with daily carrier operations, tracking, and incident resolution. You will help grow the carrier network and ensure on-time freight pickup and delivery while maintaining professional communication with internal and external contacts.

The role requires proactive problem solving, strong communication, and collaboration within a fast-paced logistics environment.

Qualifications

• English level at least B2 required.
• Experience in carrier operations or logistics is preferred.

Responsibilities

• Support North America Carrier Sales Reps/Teams in core daily operations such as tracking and incident resolution.
• Assist with call-in lines for load updates and escalations.
• Assist with dispatching carriers and tracking freight for on-time pickup and delivery.
• Update and resolve incidents and escalate compliance issues when needed.
• Ensure receipts, invoices and proofs of delivery are uploaded in RXO Connect or Freight Optimizer.
• Communicate updates effectively with internal and external contacts.

Skills

Relationship building

Active listening

Verbal communication

Written communication

Organizational skills

Problem solving

Independence

Multi-tasking

Adaptability

Teamwork

Persuasive communication

Customer focus

Integrity

Education

Job description

RXO is seeking a Specialist, Carrier Operations in Wrocław to support the NA Carrier Sales team with daily carrier operations, tracking, and incident resolution. You will help grow the carrier network and ensure on-time freight pickup and delivery while maintaining professional communication with internal and external contacts.

The role requires proactive problem solving, strong communication, and collaboration within a fast-paced logistics environment.