Specialist, Carrier Operations

RXO, Inc.; Wrocław; On-site; PLN 65,000 - 70,000; Full time

Benefits offered by this job

Private Medical care

Sport Package - Multisport Plus

Group Life Insurance

Onsite English Classes

Free access to internal e-learning

Diverse and Inclusive environment

Community Service Day

Internal Career Growth Programs

Job summary

RXO is seeking a Specialist, Carrier Operations in Poland to support the NA Carrier Sales team with daily operations, carrier tracking, and incident resolution. The role emphasizes proactive problem solving, effective communication, and a collaborative approach within RXO’s global network.

Working hours are 14:00–22:00, Monday–Friday, in Wroclaw, with opportunities to grow through RXO’s internal programs and diverse environment.

Qualifications

• B2 level English required; additional languages are a plus.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Support North America Carrier Sales Reps/Teams in growing existing carriers' book of business and daily operations.
• Assist with call-in lines for load updates and escalations.
• Assist with dispatching carriers and tracking freight to ensure on-time pickups and deliveries.
• Update and resolve incidents, ensuring compliance when possible.
• Process receipts, invoices, and PODs timely via RXO Connect or Freight Optimizer.
• Communicate professionally with internal and external contacts.

Skills

English (B2)

Relationship building

Communication skills

Organizational skills

Problem solving

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. VisitRXO.com for more information and connect with RXO onFacebook, X,LinkedIn, Instagram, and YouTube.

Compensation for this role is 65 000 PLN - 70 000 PLN annually

Part of what makes RXO an amazing place to work is that there is opportunity to further your career every single day. You are currently writing one chapter of your RXO Story—check out the job description below to identify if a role in this department could be the right next step in your career. Where will your RXO Story take you?

Working hours: 14:00 - 22:00

Working Days : Monday - Friday

How You’ll Have An Impact

Specialist, Carrier Operations,
works in partnership with or under the guidance of a specific experienced Carrier Sales Rep/Team within North America (NA) to assist with operations tied to the coverage of freight, carrier lead generation, and other tasks that help support the growth and efficiency of our NA Carrier Network. The job of a Specialist, Carrier Operations is to assist the NA Carrier Sales team in helping to manage new and existing carrier relationships, perform daily operational tasks such as tracking and incident resolution, and expand RXO digital footprint within our network of carriers. A Specialist, Carrier Operations , should thrive in an operational role, be proactive and proficient at problem solving, practice effective communication skills, and display a positive attitude at work.

Essential Functions

• Support North America Carrier Sales Reps/Teams in supporting the growth of existing carriers’ book of business through the assistance of core daily operations such as tracking, incident resolution, and beyond.
• Assist with call-in lines for load updates/escalations.
• Assist with dispatching carriers and tracking freight for your Sales Rep/Team to ensure on-time pick up and delivery and communicate all updates or delays.
• Update and resolve incidents when possible and escape any compliance issues.
• Assist in making sure receipts, invoices, and PODs are submitted in a timely manner or uploaded on RXO Connect or Freight Optimizer
• Effectively communicate with internal and external contacts in a professional manner
  

Skills

Language skils:

• B2 Overall English skills required
• Any additional language is a plus

Essential Competencies:

• Relationship-building skills & Active listening
• Effective verbal and written communication skills
• Strong organizational skills, attention to detail
• Problem solving, issue resolution skills, proactive diligence.
• Ability to work independently and as part of a team
  

Competencies

• Adaptability, multi-tasking skills, sense of urgency
• Efficient communication - persuasiveness, assertiveness, and confidence
• Persistence and resilience
• Customer Centric
• Accountability, integrity, honesty
• Ability to build strong relationships and be a team player

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Private Medical care
• Sport Package - Multisport Plus
• Group Life Insurance
• Onsite English Classes
• Free access to internal e-learning platform to grow in your profession and gain new skills
• Diverse and Inclusive environment
• Community Service Day
• Internal Career Growth Programs

Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process. Review RXO’s European privacy statement here.