Cargo Operations Supervisor

Qatar Airways Group; Województwo mazowieckie; On-site; PLN 55,000 - 75,000; Full time

Job summary

Qatar Airways Group in Warsaw, Poland invites you to join our Cargo Operations Team as a Cargo Operations Supervisor. You will coordinate with GHA staff, ensure compliance with local regulations and IATA standards, and drive safe, efficient cargo movements for inbound and outbound shipments.

You will oversee staff rostering, monitor capacity utilization, support sales, prepare reports, and liaise with local authorities and Head Office to maintain high service quality across sales and operations.

Qualifications

• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• Decision-making
• Ramp-handling and Load Control of all types of aircraft
• Knowledge of both verbal and written Polish and English
• Loading of cargo freighters
• Valid work authorization for Poland required.

Responsibilities

• Ensure all safety measures are taken by operations staff as well as GHA
• Ensure optimal use of capacity to maximize revenue with on-time performance for freighters
• Handle customer requirements professionally daily; resolve issues and reduce complaints
• Prepare staff roster and brief staff on changes in the industry and QR products/services
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaise with local Ground Handling Agents and Head Office Cargo Department to ensure high quality customer service
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance
• Flight planning with maximum utilization of the flight capacity, coordinate between QR Space Control and customers
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure

Skills

Cargo procedures

Decision making

Ramp handling

Polish language

English language

Job description

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Warsaw, Poland as a Cargo Operations Supervisor.

You will be responsible for facilitating smooth cargo operations at the region through close coordination with the GHA’s and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities and regulatory bodies, and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operational costs involved.

The Role Includes:

• Ensure all safety measures are taken by operations staff as well as GHA
• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
• Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of ourfuture andbuild the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything ispossible.

Qualification

Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management

Decision-making

Ramp-handling and Load Control of all types of aircraft

Knowledge of both verbal and written Polish and English

Loading of cargo freighters

Valid work authorization for Poland required.